Standard Chartered Bank Delhi Customer Care Phone Number

Phone Number of Standard Chartered Bank Delhi is +91-(o) 11-6601-4444 .
Standard Chartered Bank Delhi is a financial center established by the bank. It is also one-stop facility for customers financial needs. Standard Chartered Bank Delhi branches are located in different parts of Delhi including Barakhamba Road, Sansad Marg, Bahadur Shah Zafar Marg, Karol Bagh, Chanakyapuri and Preet Vihar. Every branch of Standard Chartered Bank provides an extensive range of banking and financial solutions to various customers such as individuals, businesses, small and medium enterprises.
All General Inquiries
Phone: +91-(o) 11-6601-4444
General Support
Phone: +91-(o) 11-3940-4444
Alternative Contacts for More Services
Phone: 088603 87705 1800 345 1000 1800 11 9966


The bank offers a diverse portfolio of personal and business banking products and services including loans, credit cards, ATM/Debit cards, current accounts, savings account, mortgages and more. Standard Chartered Bank also comprises in the area of wealth management Insurance and investment. Its insurance and investment products include mutual funds, fixed income funds, liquid mutual funds, equity mutual funds, home insurance, business insurance, health and accident insurance services. It has more than 99 branch offices located in over 42 cities throughout India.

Standard Chartered Bank is one among the biggest foreign banks in India. In 1858, it was opened in India as a wholly owned subsidiary of Standard Chartered PLC based in the United Kingdom. Standard Chartered PLC is a global banking and financial corporation headquartered in London, UK. With more than 1,700 branch offices, it serves approximately 70 nations across the world through its subsidiaries, associates and joint ventures. The same customer care number of Standard Chartered Bank Delhi listed above is also used for Standard Chartered personal loan customer care, www.standardchartered.co.in customer care, Standard Chartered customer service Delhi, Standard Chartered call center, Standard Chartered Bank Credit Card contact number, Standard Chartered complaint number and Standard Chartered Bank customer care number Delhi.


Standard Chartered Bank Delhi Address


The address of Standard Chartered Bank Delhi is Narain Manzil 23, Barakhamba Road, New Delhi-110001, Delhi, India.

Standard Chartered Bank Delhi Email Address


The email address of Standard Chartered Bank Delhi is customer.care@sc.com.

Standard Chartered Bank Delhi Website


The Website of Standard Chartered Bank Delhi is www.standardchartered.co.in.

Standard Chartered Bank Delhi Customer Support Service Phone Number


The customer support phone number of Standard Chartered Bank Delhi is +91-(o) 11-6601-4444 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Standard Chartered Bank Delhi Service Center and Standard Chartered Bank Delhi customer care number is given below. The helpline of Standard Chartered Bank Delhi customer care number may or may not be toll free.

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Standard Chartered Bank Delhi Phone Number Customer Service

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www.standardchartered.co.in

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Standard Chartered Bank Delhi Customer Care Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Rakesh Puri CallsDec 07, 2017

Mr. Rakesh Puri On Phone To Standard Chartered Bank Delhi Service
I HAVE NOT RECEIVED MY CREDIT CARD STATEMENT FOR THE MONTH, SO HOW MUCH IS DUE BILL AMOUNT, HOW CAN I MAKE THE PAYMENT, CAN YOU E MAIL FOR THE MONTH OF NOVEMBER 2017, SO THAT I MAY CLEAR MY ACCOUNT ON ITS RECEIPT. MOBILE 9650590956.

Reply
Standard Chartered Bank Delhi Customer Service Care Phone Number 214103
Mr. Rajmani CallsJan 22, 2015

Mr. Rajmani On Phone To Standard Chartered Bank Delhi Service
I am not satisfied for your service, it is very dirty\low service, last Monday 12th of January 2015, one of my check submitted in Lakshmi Nagar branch, but i did not get any mail or call ? Where is my check? Where i search, Lakshmi Nagar branch, Barakhamba branch, in India or US country where i search? I also visit Lakshmi Nagar branch, my brother is also visit regarding for this check. Check Name --Rajmani Gupta. Please inform me if you have any power. Thanks and RegardsRajmani 9899812134\9968875426Mail Id--raj. Adi870000@gmail.com.

Reply
Customer care male
Mr. Ashok Verma CallsOct 18, 2014

Mr. Ashok Verma On Phone To Standard Chartered Bank Delhi Service
I have taken a overdraft against my car in account number 52205346045, which was paid and account was closed on 12-01-2008.
I need NOC to file with the TPT department and to get HP delete from the RC. I have tried to call on customer care number, but that says that the account number is invalid. Kindly contact me on my number. 9650111306.
Thanks.

Reply
Customer care male
Mr. satish chander malik CallsSep 09, 2014

satish chander malik On Phone To Standard Chartered Bank Delhi Service
Stop immediately any payment on credit card platinum elite-4541-9827-0617-6499 until further notice by me. I am presently in USA and I fear that someone may use it to carry a transaction. Please do not honor it. My USA number is.001425-985-3277

Reply
Customer care female
Ms. Shilpi Sharma CallsAug 28, 2014

Ms. Shilpi Sharma On Phone To Standard Chartered Bank Delhi Service
I had applied to your bank for the credit cards. Papers were collected by your representative on 29. 07. 2014. My application reference number is #cc5666mip8m. I have not yet received my credit card or any information regarding the status of my application.
If there is any discredpancy please let me know so that i will provide the required information or else i will apply to some other bank.

Regards
Shilpi sharma
mobile number 8586089636
Pan(cbups9957h)
Date of birth 10. 05. 1981

Pan.

Reply
Customer care male
Mr. Rajesh Vashishra CallsJul 07, 2014

Mr. Rajesh Vashishra On Phone To Standard Chartered Bank Delhi Service
Dear sir,

We are request to that our loan schedule is not received by him, please urgently
Loan schedule sent us. Our loan reference number 4873286 and other new loan ref. number 49644416.

Reply
Customer care female
Ms. Biraj Bose CallsJun 03, 2014

Ms. Biraj Bose On Phone To Standard Chartered Bank Delhi Service
I am unable to get through to customer care for my credit card problem. Is it possible to get a call back please?

Reply
Customer care male
Mr. Jagmohan Singh CallsDec 27, 2013

Mr. Jagmohan Singh On Phone To Standard Chartered Bank Delhi Service
I have applied for standard chartered bank credit card online my reference number is #CC9G3S97GS. Your executive did not come to receive the required documents as per discussion your customer executive.
Thanks and Regards,
Jagmohan Singh.

Reply
Customer care male
Mr. Kailash Chand CallsNov 13, 2013

Mr. Kailash Chand On Phone To Standard Chartered Bank Delhi Service
I have my phone banking pin, but from last month i am calling customer care number and and recording is showing that my pin number is blocked. On which number i should contact for open my blocked pin number without that i am not able to access to phone banking.

Reply
Customer care male
Mr. Amit Kumar CallsNov 01, 2013

Mr. Amit Kumar On Phone To Standard Chartered Bank Delhi Service
Hi, I am amit Kumar my credit card number is and my problem is i am not getting my statement on my email ID which is amitkarnayahoo.com. At this point of time i have not got my outstanding amount SMS on phone and my due date is th of every month so, How can i submit my payment. For this problem i had call to customer care, but they did not response. So, Please send my statement on my mail and drop me a SMS on phoneregards, Amit kumarmob.

Reply
Customer care female
Ms. Seema Khullar CallsOct 22, 2013

Ms. Seema Khullar On Phone To Standard Chartered Bank Delhi Service
Hi this is Seema Khullar,i handed over my documents with my signature to the executive on 02nd Sept,13, but didn't get any call further. My mobile number.is : 09871817747

Reply
Customer care male
Mr. Manish Kumar CallsOct 21, 2013

Mr. Manish Kumar On Phone To Standard Chartered Bank Delhi Service
Dear Executive

I had applied credit card in your bank ,pls check my application status and confirm me and also give my application reference number.

pls see below my details:-
Manish Kumar
B/7,Neb sarai,
Near -Ignou(pin-110068)

Thanks
Manish

Reply
Customer care male
Mr. sunil kumar CallsOct 18, 2013

Mr. sunil kumar On Phone To Standard Chartered Bank Delhi Service
Dear sir,
Myself sunil Kumar Acount no 53110647577 .
My ATM card has been send to me by (
(BLUE DART) courier AWB NO.-32657804126, but some mistake my card return to standared chartered bank please resend my card or give me best line
Your customer
Sunil kumar.

Reply
Customer care male
Mr. Gopal Peasad Upadhyay CallsOct 16, 2013

Mr. Gopal Peasad Upadhyay On Phone To Standard Chartered Bank Delhi Service
Dear Sir,
I applied for scb credit card approx 15 day back, today I receive a phone from first flight Gurgaon that on your card envelop address of Gurgaon is written, but presently I am putting in Greater Noida and gave my current address as :
Flat No -421, First Floor
Swarn Nagari
(Near G.D Goenka Public School )
Greater Noida
U.P
So kindly you are requested to correct it and dispatch it again.
Thanks
From :
Gopal Prasad Upadhyay
Mob :8588817216
9716512175

Reply
Customer care female
Ms. madhu sharma CallsOct 15, 2013

Ms. madhu sharma On Phone To Standard Chartered Bank Delhi Service
ACCOUNT no.aXcessplus which is a zero balance accnt,no.-52211202629 ,how could you deduct dormant charges of rs.1123.60 on June29th,2013 which has a f.d. no.53730143192 for around rupees 1,81,000 linked to it.and moreover it is a zero balance accnt. for which neither have i received a ATM card numberr a new cheque book. soalso interest sometimes have been transferred into savings as well.never did i receive any intimation about my accnt lying dormant. had i been intimated timely about it ,such unpleasant dealing could have been avoided. so kindly look into hte matter and revert the abovesaid amount at the earliest,
yours sincerely
a harassed customer
madhu sharma,contact number.9555052337
note. incompete and delayed complaint launched by the wazirpur,Delhi branch with complaint no,20131011316528

Reply
Customer care male
Mr. Mohammad Arif CallsOct 14, 2013

Mr. Mohammad Arif On Phone To Standard Chartered Bank Delhi Service
Dear Sir,

I have taken the loan from Barclays now the loan have migrated from Barclays to Standard Chartered bank Loan #LC012011007795891 . I am facing ECS bounce back problems every month while i am maintaining my ICICI Bank Account with sufficient money to clear all the ECS on time.

Please look into this matter and solve the problem unnecessary I am paying bounce back charges.

Thanks
Arif

Reply
Customer care male
Mr. kunal swarnakar CallsOct 04, 2013

Mr. kunal swarnakar On Phone To Standard Chartered Bank Delhi Service
Dear sir,
i have done a online transaction for kanha ticket booking, the transaction was a faliure, but the amount waz deducted from my account, if you can help me out to know the process of getting back my money it will be a great help to me.

thanking you
kunal swarnakar
8697921103

Reply
Customer care male
Mr. JNAN PROKAS CHANDRA CallsSep 24, 2013

Mr. JNAN PROKAS CHANDRA On Phone To Standard Chartered Bank Delhi Service
MY CREDIT card number ENDING WITH 3456 HAS NOT BEEN GIVEN 5% CASH BACK ON PAYMENT OF ELECTRICITY BILL. BILLING IS DUE ON 27/9/2013, AWAITING YOUR RESPONSE.

Reply
Customer care male
Mr. Mrs Bhim Singh CallsSep 16, 2013

Mr. Mrs Bhim Singh On Phone To Standard Chartered Bank Delhi Service
Myself Bhim Singh account number.is 52810323253.i have a salary account from Thai Summit neel auto since 2010.My company change bank 2011.I have maintain my account as personal.But your bank debit money 3500 rupees from my account without any intimation.I visit nearest SCB.They said me this charge is Non Maintt. charge.Kindly reimbursement my money so that i continue my account in future.
Thank and Regards
Bhim Singh

Reply
Customer care male
Mr. Bhim Singh CallsSep 16, 2013

Mr. Bhim Singh On Phone To Standard Chartered Bank Delhi Service
I have a salary account in the from 2010.My salary to be stopped in 2011.So i maintain as a personal account during term and condition when account opened.but your bank
debit my account approx 3500 rupees without any intimation by
post,e-mails and phone.kindly reimbursement my money.
once Again heartily request to you
Thanks and regards
Bhim Singh

Reply
Customer care male
Mr. Swaraj kumar das CallsSep 02, 2013

Mr. Swaraj kumar das On Phone To Standard Chartered Bank Delhi Service
I have applied SC credit card, but not got it more than one month.My reference number is CC9S9MSA43.Kindly tell me the status .My contact number is : 9441347984 e mail id is dad.swaraj@g mail.com

Reply
Customer care male
Mr. mahendra kumar gupta CallsAug 30, 2013

Mr. mahendra kumar gupta On Phone To Standard Chartered Bank Delhi Service
since beginning i am not getting my monthly bill/statement on my address aas below
mahendra niwas khasara no 3132, brahm colony, mohanNagar ghaziabad up pin 201007.
i request you please send bill hereafter since beginning to know my liability, i tried many times to conact you on telephone, but of no use.
my credit card number is 5546232903202215
how long i will keep paying without bill. in future i will stop payment if i am not getting my bill in next month.
Thanking you
m.k gupta
9868615590

Reply
Customer care female
Ms. Ranjana Gulla CallsAug 26, 2013

Ms. Ranjana Gulla On Phone To Standard Chartered Bank Delhi Service
Dear Sir,

long time ago I request you to close may Bajaj finserv card and also pay all the amount, but again you have send a mail to me to pay the amount of Rs.882.39/- kindly close the card pleasezzzzzzzzzzzzzzz

My Particular as under

ranjana gulla
a1/69 paschim Vihar
new Delhi 110063.
mail id is ranjana_gulla@yahoo.com
mobile number 9868249463

Reply
Customer care male
Mr. Dalip Kumar CallsAug 26, 2013

Mr. Dalip Kumar On Phone To Standard Chartered Bank Delhi Service
Hello sir you customer care number is not working am 20 time call no response my credit card payment is du
am drop to payment chaque CP drop box no clear payment please call this number 9818619066

Reply
Customer care male
Mr. rakesh khurana CallsAug 19, 2013

Mr. rakesh khurana On Phone To Standard Chartered Bank Delhi Service
hi there i m not getting my credit card statement for last two years.repeated complaints no resuts and then i v to pay ad hoc amounts which are normally higher or lower than the actual amount hence paying panelties

Reply
Customer care male
Mr. Abhishek Rai CallsAug 19, 2013

Mr. Abhishek Rai On Phone To Standard Chartered Bank Delhi Service
I have applied for credit card- and form number is 00422000299493.

Abhishek rai

Aujas Network
my number is 8745823101

Its been almost 20 days, I hav gone through three phone call verification and person has already visited my office for verification.

I would like to know the status.

Reply
Customer care male
Mr. Vivek Srivastav CallsAug 13, 2013

Mr. Vivek Srivastav On Phone To Standard Chartered Bank Delhi Service
My cedit card is sent via blue dart expess, but not received.waybill number is 44048562040
No aption for new customer in phone bankimg sarvice.

Vivek Kumar srivastav
9711535553
vivek.sri.vivek@gmail.com

Reply
Customer care male
Mr. pankaj CallsAug 12, 2013

Mr. pankaj On Phone To Standard Chartered Bank Delhi Service
hi pankaj here just applied for your credit card all verification was positive, but till not not received any call or my card from bank and nobody is picking my phon who came to collect my documents sir please tell me what is going on with me my contact number is 9599222223

Reply
Customer care male
Mr. AMIT KUMAR CallsAug 09, 2013

Mr. AMIT KUMAR On Phone To Standard Chartered Bank Delhi Service
MY SCB card number - 5546232902917516
Name - Amit Kumar

Sir,

There is no dues running on my credit card, but recently i have got a SMS for payment of 842.18, i m unable to understand how the outstanding is showing without using card, perhaps it is for annual fee for card renewal MY due date og paymt is 09/08/2013, but i do not want to continue your card and will not pay any renewal fee because at the time of purchase this card it was committed to me that it is abslutely free.

So you are requested to waive off this charges and stop the services immediately.

Amit Kumar
9311172777

Reply
Customer care male
Mr. maroof khan CallsAug 07, 2013

Mr. maroof khan On Phone To Standard Chartered Bank Delhi Service
try to contact you guys .. me totally pissed off with your srvice
wht you guys r doing .. when try to contact you
ur number gt discoonected in the middle
pls do sumthg with your services

Reply
Customer care male
Mr. santosh kumar choudhary CallsAug 06, 2013

Mr. santosh kumar choudhary On Phone To Standard Chartered Bank Delhi Service
sir/madam,
i have paid my credit card outstanding dated 02-08-2013 through NEFT still there is no any information of submission of payment .ur customer care number is so poor .i was trying from last four days, but didn"t get success. please give response.

thank you;

Reply
Customer care male
Mr. Sumit Kumar CallsAug 06, 2013

Mr. Sumit Kumar On Phone To Standard Chartered Bank Delhi Service
Today I have checked online banking and found one credit card number, but this credit card, I didn't received it. could you please check the status and revert back to me.

Thanks,

Sumit Kumar

Cell: +91 96501 222 10

Reply
Customer care male
Mr. Mahneder CallsAug 03, 2013

Mr. Mahneder On Phone To Standard Chartered Bank Delhi Service
I want to close my credit card because i am not getting my credit card statement in my email.I am getting only message in mobile.I am not able to see what are my transactions.I am unhappy of standard chartered bank services.

Reply
Customer care male
Mr. vikram yadav CallsAug 02, 2013

Mr. vikram yadav On Phone To Standard Chartered Bank Delhi Service
my new credit card,out pin number not avlebale.i am not use this credit card.you request give me card pin number card number5546232903544418

Reply
Customer care male
Mr. LAL BABU RAI CallsAug 01, 2013

Mr. LAL BABU RAI On Phone To Standard Chartered Bank Delhi Service
NOT RECEIVED MY CREDIT CARD
ADD: RAWAL MEDHERBS CONSULTANT Pvt. Ltd. C-3/22, two and FLOOR PHASE 2, ASHOK VIHAR NEW Delhi 110052
CELL number 0-9350664722

Reply
Customer care male
Mr. shantu kumar CallsJul 29, 2013

Mr. shantu kumar On Phone To Standard Chartered Bank Delhi Service
Dear Team, i had applied for your credit card 3+ weeks back for which both physical and telephonic verification has been no done, but strange thing is i've niether any reference number or any intimation wether my request is canceled or not. so can you find out though my contact number-07838967335 status of the card wether i can apply for your card or not. thanks and regards jatin sharma email-shantugudya.kamboj@yahoo.com

Reply
Customer care male
Mr. Pramod Kumar CallsJul 28, 2013

Mr. Pramod Kumar On Phone To Standard Chartered Bank Delhi Service
I had applied for new credit card about two months ago, but till date I have not received any credit card. Please tell me what is the status.

My application reference number is #GHW0404BPM01


regards

Pramod Kumar
mob-9810904019

Reply
Customer care male
Mr. Anil kumar CallsJul 26, 2013

Mr. Anil kumar On Phone To Standard Chartered Bank Delhi Service
Hi I have received standard charted bank credit card, but i have not received PIN number please send as soon as possible to my address because of PIN i am not able to using my credit card

Thanks,
Anil

Reply
Customer care male
Mr. Shatrughan Kumar Das CallsJul 25, 2013

Mr. Shatrughan Kumar Das On Phone To Standard Chartered Bank Delhi Service
I shatrughan Kumar das is some problem face in many-many long times that my credit card statement is not received hard or soft copy Email add is registered sk_dass74@hotmail.com, but my residence address is changed, but I call to customer care and all data putup, but result is sorry for inconvenient.so please change my address old address is Magic auto,A-93,Mayapuri Inds Area PH-I New Delhi-64,and New Address is H No-14,Gali No-1,Hemant Vihar,Mohan Garden,Near Gandhi Chowk,Uttam Nagar,New Delhi-59.
thank you
Shatrughan Kumar das
Mob: 9873140256
card number-5546232901790096

Reply
Customer care male
Mr. Jatin Sharma CallsJul 24, 2013

Mr. Jatin Sharma On Phone To Standard Chartered Bank Delhi Service
Dear Team,


i had applied for your credit card two weeks back for which
both physical and telephonic verification has been done, but strange thing is i've niether any reference number or any intimation wether my request is canceled or not.
so can you find out though my contact number-07838455576 status of the card wether i can apply for your card or not.
thanks and regards
jatin sharma
email-jatinsharma9811@gmail.com

Reply
Customer care male
Mr. Anand K Kalsy CallsJul 23, 2013

Mr. Anand K Kalsy On Phone To Standard Chartered Bank Delhi Service
Problem is getting the credit card due amount so that I can pay it. The IVR is not clear as it fades away while responding. Is there any easy way to know the amount due on my credit card, or I have to go through the grind.

Reply
Customer care male
Mr. Neeraj Raturi CallsJul 22, 2013

Mr. Neeraj Raturi On Phone To Standard Chartered Bank Delhi Service
Dear Sir/Madam,
I am new joins of standard chartered bank through my salary account, but my address change and due to this reason still i am not recd. my ATM card which is dispatch from your branch against docket no 46454053940,blue dart courier.
So kindly you are requested to please deliver the same in below address.

Neeraj Raturi
M/s Pidilite ind. Ltd. (Unit -2)
Khasra 56/1.152/57/2
Vill-Johran,Trilokpur Road
Kalaamb, Distt- Sirmour (H.P.)
contact number 9625906965/9805946965

Reply
Customer care male
Mr. pawan kumar badwaik CallsJul 18, 2013

Mr. pawan kumar badwaik On Phone To Standard Chartered Bank Delhi Service
dear sir /mam
i am contact with you on your helpline no 011 66014444 toll free number 18003451000, 18003455000, but not contact with you please help me my mobile number 9770275100

Reply
Customer care male
Mr. Vinod Bisht CallsJul 18, 2013

Mr. Vinod Bisht On Phone To Standard Chartered Bank Delhi Service
I am not receiving any statement of my credit card by post or online and my net banking password is also not delivered me yet. do not know how to deal with the situation.

Reply
Customer care male
Mr. vibhor gupta CallsJul 16, 2013

Mr. vibhor gupta On Phone To Standard Chartered Bank Delhi Service
i am fedup from number of calls from credit card department the number of call centre is 011-6431272
i am not interested ion any type of credit card or any service please make sure that no one call me again
vibhor gupta
9711966220
if i get a call again i mark a mail to RBI for this type of nonsence

Reply
Customer care male
Mr. Jeremiah CallsJul 15, 2013

Mr. Jeremiah On Phone To Standard Chartered Bank Delhi Service
Dear Sirs, I Would like to know the benefits of transfering my personal loan from other bank to Standard Chaterred Bank.

Looking forward to hear.

Thanks

Reply
Customer care male
Mr. rajesh CallsJul 12, 2013

Mr. rajesh On Phone To Standard Chartered Bank Delhi Service
dear sir

plz sajeshan me i pay my crdit card payment, but your bank not near my home or off so please sajesh wat can i do

Reply
Customer care male
Mr. Bhaskar Srinivasan CallsJul 11, 2013

Mr. Bhaskar Srinivasan On Phone To Standard Chartered Bank Delhi Service
I have tried calling the customer care several times in last couple of days, but i am unable to get the customer care person. IVR doesnt have option to talk to customer care it just gives you the balance payment detail of your credit card i am sick and tired of dial to the number.

Reply
Customer care female
Ms. Lt Col Joymol John CallsJul 04, 2013

Ms. Lt Col Joymol John On Phone To Standard Chartered Bank Delhi Service
I am Lt Col Joymol John, credit card number 4622 7153 5512 9498, deposited a cheque (no. 618545, ICICI Bank) of rupees 22,228.32 at your Lajpat Nagar ATM center on 18.06.2013, but the money has not been debited from my account, I am post in Jammu and I tried several times to talk to customer care, but unable to contact any of them. I have given a complaint on 011-65990311, but they also did not tell me the correct picture.
I would be extremely happy if you tell me about the status of my cheque and contact me either on these nos. 07838440112/09205017300.

Reply
Customer care male
Mr. Amit kumar singh CallsJul 02, 2013

Mr. Amit kumar singh On Phone To Standard Chartered Bank Delhi Service
Hi, I have appllied for SC credit card on
June 2013. My reference number reference # GJK2365BPM01. After that I have receive message Blue Dart Courier, awbill 46453566821 on 26/06/13 -StanChart"
but that day i 've not receive my card. Blue dart customer service told me that your address given by bank is incomplete so please contact to bank, but stan-chart bank have no any option to talk to customer service and its very dis-oppointed me.
so please request that check my card location and provide me as soon as possible.
NAME- Amit Kumar singh
ph- 8800401147. or 9716985400

Reply
Customer care user complaints