Kenya Power Customer Service Phone Number

Phone Number of Kenya Power is +254-0703070707 / 0732170170 .
Kenya Power is known as Kenya Power and Lighting Company Limited which was founded in the year of 1983. It provides several services in retails electrical energy in whole Kenya. The company has its partnership with the Postal Corporation of Kenya and it was coming with the merger on June 30, 2008. it is committed to provide high quality customer service by distributing electricity at an affordable cost.

Media Contacts Of Kenya Power


The members of media who want to get information regarding Kenya Power, can contact to the representatives through the given contacts:

Corporate Communications
Stima Plaza, 6th Floor
Telephone: 020-3201600
Telephone: 020-3201622

Contact person
Kevin Sang
Email: ksang(at)kplc.co.ke
Telephone: 020-3201639

Mailing Address Of Kenya Power


Use the given address to communicate with the officials for any kind of help:
Kolobot Road, Parklands,
Post Box 30099, Nairobi, Kenya

Contact Details Of Kenya Power


To know more about the services of Kenya Power, customers can use the given contacts in order to communicate with the customer care executives:
Telephone: 0703 070 707 (National Contact Center)
Telephone: 0732 170 170 (National Contact Center)
Telephone: +254 203201000
Email: customercarenairobi@kplc.co.ke

This electrical source provider company also has a training institute along with a massive library that provides various courses related to an electrical circuit, installation, electronic construction project circuits and technicians. Approximately 7,015 employees work with the company. The company distributes its energy services to approximately 500,000 residential and business customers through Kenya. Its head office is located at Kolobot Road in Parklands, Nairobi, Kenya.

Mission Of Kenya Power


The mission of Kenya Power is "Powering people for better lives"

Vision Of Kenya Power


The Kenya Power's vision is to furnish world class that delights their consumers.

Facilities Offered By Kenya Power


The Kenya Power offers diverse range of facilities to their millions of customers across Kenya which includes:
  • Transmission
  • Distribution and Retailing of electricity
  • Electric metering
  • Licensing and Billing
  • Emergency electricity service



Kenya Power Address


The address of Kenya Power is Kolobot Road, Parklands, Post Box 30099, Nairobi, Kenya.

Kenya Power Email Address


The email address of Kenya Power is customercare@kplc.co.ke.

Kenya Power Website


The Website of Kenya Power is www.kenyapower.co.ke.

Kenya Power Customer Support Service Phone Number


The customer support phone number of Kenya Power is +254-0703070707 / 0732170170 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Kenya Power Service Center and Kenya Power customer service phone number is given below. The helpline of Kenya Power customer service phone number may or may not be toll free.

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Kenya Power Phone Number Customer Service

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Kenya Power Source of Knowledge


kplc.co.ke/content/item/178/media-contacts
kplc.co.ke/content/item/38/investor-relations
www.kenyapower.co.ke

Your Complaint, Suggestion, Complication, Review To Kenya Power

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Kenya Power Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. 0719349528 CallsJun 30, 2017

Mr. 0719349528 On Phone To Kenya Power Service
I have been calling your line concerning my tokens, which i bought on friday 9/06/2017 for meter number 22119781130 and i was told that my meter was changed so i want my 500 back before that issue is solved by my landlord.

Reply
Customer care male
Mr. Dr. Ben Kanyi CallsApr 03, 2018

Mr. Dr. Ben Kanyi On Phone To Kenya Power Service
Paid for prepaid token on 1-4-2018 for meters numbers 01450577380 and 14246636550 at 1820hrs vide Mpesa numbers MD16L87P0K and MD15L8F9QL respectively for a total of ksh3, 500. 00, but you have not sent the token numbers since
no reply from your contact centers despites attempts. Can I be advised what the problem is and when I can get the tokens paid for?

Dr. Ben Kanyi 0727432430.

Reply
Customer care male
Mr. Lekimain Mike. CallsJun 17, 2017

Mr. Lekimain Mike. On Phone To Kenya Power Service
Am very bitter. I paid 910sh for prepaid tokens and received four units. My acc. No is 37171284526. Please explain fully. Lekimain.

Reply
Customer care male
Mr. Sammy CallsJun 05, 2017

Am very dissapointed at how complaints are expedited at the Eldoret branch. On 28th May 2017, at Kapkobil, Cheplaskei, Eldoret, one of the power lines on the main grid had a power surge. This caused it to light up the power pole and in the process caused immense damage to power metres of over ten households. Kenya Power team from eldoret branch arrived immidiately and they promised they will replace the damaged metres. Today marks the 9th day without power courtesy of Kenya Power. Thank you. Moving forward, kindly, if possible, could you recheck how the employees of Eldoret office were employed? what they like doing best is refering a client with complaints from one office to the other which is really frustrating. They have promised us since 29th May 2017 that a team has been dispatched to asses the damage. We are stiil waitingHelp us. If there is another process that we are not coversant with, guide us e. G acquring signatures for purposes of securing petitions/motions to hasten the process. 0724643242.

Reply
Customer care male
Mr. John Njau CallsMar 01, 2018

Mr. John Njau On Phone To Kenya Power Service
I paid my stima token and by mistake some numbers were deleted by water how can you help I have the receipt with me.

Reply
Customer care female
Ms. Esther CallsOct 11, 2017

Ms. Esther On Phone To Kenya Power Service
We have no power from yesterday (11. 10. 17)fedha Estate Embakasi House no 1630 account number 0145011628.

Reply
Customer care male
Mr. Grace Wandia CallsMay 02, 2017

Mr. Grace Wandia On Phone To Kenya Power Service
POWER OUTAGE KIHARA AREA ACCOUNT NUMBER 37182025686

PHONE NUMBER 0737000210.

Reply
Customer care female
Ms. Joy Kimega CallsOct 04, 2017

Ms. Joy Kimega On Phone To Kenya Power Service
TEL: 0724529057 ON 04. 10. 2017 AT 06:20:30 +0300
USED PAYBILL 888880 TO BUY TOKENS FOR PREPAID SERVICE - AMOUNT SH200. RESPONCE WAS TO ADD SH 148, WHICH I ADDED. THE NEW RESPONCE. ' PROBLEM WITH TOKEN GENERATION, PLEASE CONTACT KPLC '.

Reply
Customer care female
Ms. Mary Ndotono CallsJan 22, 2018

Ms. Mary Ndotono On Phone To Kenya Power Service
My account 52156668. For the last 2months I have been to your offices due to exaggerated estimated bills. On 17th January 2018 I received a message that they had rectified the situation and I had no bill to pay. I called 95551 an agent comfirmed. I tried sending the meter reading through 551 and the response was a querry on another account. three days later I received another bill estimate 625kwh. I went back to ruiru station met the same officers asked to leave my current readings as usual. Kindly try to sort this problem. The statement they gave me last month reflected about nine other accounts which I do not know. My account is my residential plot and not a factory as the estimates suggest. I have been to thika office because I had no confidence with ruiru office, but was reffered back to ruiru. Please kindly sort this problem.

Reply
Customer care male
Mr. Kelvin Radoli CallsApr 23, 2018

Mr. Kelvin Radoli On Phone To Kenya Power Service
Dear Sir/madam,
we have been having power outages which eventually short circuted our electronics on saturday the 21 April 2018 at around 7:30am. The whole location house hold had a house that has an item that has been damaged by your power. My location is Joska, mbokoni location near PCEA church. Tel 0734403781.

Reply
Customer care male
Mr. Eric Kifude CallsApr 12, 2018

Mr. Eric Kifude On Phone To Kenya Power Service
Token has delayed for more than 2hrs. I bought ks 600/=.

Reply
Customer care male
Mr. James Mbinji CallsJul 27, 2018

Mr. James Mbinji On Phone To Kenya Power Service
COMPLAINT:

AAR INSURANCE Office has been having very high bills of late. The bills seem to have jumped with over Kes. 30, 000 per month. We are requesting you send your personnel to check the meter which we are suspecting is being tapped. Our office is at Adams Arcade along Ngong Road at Silkwood building and our account number is 44290716.

Reply
Customer care female
Ms. Idayat Olayanju CallsNov 10, 2017

Ms. Idayat Olayanju On Phone To Kenya Power Service
Unable to pay bill through mpesato new account 34056414
We received a text that our account has been changed from 3405641-02 to this new one, but we are on unable to make payment. Please help.

Reply
Customer care male
Mr. Julliet CallsMay 18, 2016

Mr. Julliet On Phone To Kenya Power Service
I have called the above numebrs since monday for reconnection after paying the charges, talked to more than ten people on that telephone, the story is the same, give me your account number etc, , , please i want power reconnection. Can your office help?.

Reply
Customer care male
Mr. Brianoyuga@gmail.com CallsSep 21, 2015

Hello Kenya Power. My bill was fully settled. But am surprised to get a bill of 675 of the month of September yet i have been in blackout for a month since August. My power has not yet been restored despite visiting you offices five times, being promised that power will be reconnected for your information those are working hours i ask permission from work. Please advice. 4479465-01.

Reply
Kenya Power Customer Service Care Phone Number 229215
Ms. Janet Wamaitha CallsMay 29, 2015

Ms. Janet Wamaitha On Phone To Kenya Power Service
I bought a token on Sunday worth 250 and up to today I haven't received the token. I ended up being more frustrated by calling your customer service line which ended up consuming all of my airtime and no agent picked my call. I hope I can get my token soon since I immediately bought another token for 250 and got it immediately the following morning. My number is 0723233387. Kind Regards, Janet Wamaitha .

Reply
Customer care female
Ms. Catherine CallsMay 04, 2015

Ms. Catherine On Phone To Kenya Power Service
HalloThis account 2342679-01 got disconnected on 28th April 2015 and the bill was paid the same day using mpesa, but up to now no reconnection has been done despite the many calls we've made. Kindly assist, it belongs to an old woman who is mostly alone in the house. Thank you in advance and be blessed.

Reply
Customer care female
Ms. Faustina CallsApr 30, 2015

Ms. Faustina On Phone To Kenya Power Service
I am following up on complaint Reference number 211496. Please assist.

Reply
Customer care female
Ms. Alice Kimani CallsApr 25, 2015

Ms. Alice Kimani On Phone To Kenya Power Service
I have tried to get a bill for my prepaid meter to no avail. Please assist me with my bill so as to make payments to avoid disconnection since I was not around. My meter number is 14105591555. Thank you.

Reply
Customer care male
Mr. Leon CallsApr 23, 2015

Mr. Leon On Phone To Kenya Power Service
There has been no electricity for about 3days now in toll area near kimbo along Thika highway can someone please I beg you Kplc guys to fix this problem, this is not fair, cause nothing has been done, .

Reply
Customer care female
Ms. Evelyn Gitachu CallsApr 20, 2015

Ms. Evelyn Gitachu On Phone To Kenya Power Service
Your response rate is wanting. Three times last week we have not had power. Each time it takes more that 24 hours to respond. This is very unfortunate. You really need to improve on your service to your customers.

Reply
Customer care male
Mr. George CallsMar 06, 2015

Mr. George On Phone To Kenya Power Service
We have no power in ruiru, a place called gwa kairu plot name iregi house and nearby plots. Some floors have power and others do not have. Please address this as soon as possible.

Reply
Customer care male
Mr. Dominic CallsFeb 04, 2015

Mr. Dominic On Phone To Kenya Power Service
I purchased token today morning first for shs 300; they said that was not enough, but add shs 102 i added shs 110, but again they still told me to add shs 20; now i m wondering what is the problem with my meter number 22119306102. Do prepaid meter undergo credit such that to mean its the one paying or what is the problem with you Kenya power.

Reply
Customer care female
Ms. Rebecca CallsJan 23, 2015

Ms. Rebecca On Phone To Kenya Power Service
No electricity in kariobangi light industry supa loaf near round about for 3days and no personnel has come to repair the transformer. We are suffering please.

Reply
Customer care male
Mr. Peter Roope Waweru CallsJul 15, 2014

Mr. Peter Roope Waweru On Phone To Kenya Power Service
Dear kplc,ref#2374883
I write to complain about my account #2374883.
My June bill was read with errors.
It indicated a reading of 16736 instead of 16143.
I went to your ruiru office with the correct reading and they promised to rectify the error. I was told to pay an amount of kshs. 2970, but paid 3000 for 156 units. Now am being threatened with disconnection on 17th July for an unpaid bill of kshs. 13764. Due to your reading errors.Why should i be victimized due to your reading errors? Kindly assist.

Yours faithfully,
Peter roope waweru.

Reply
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