Mr. Luke Cole On Phone To Sony Indonesia Service
Model klv-32r497aspi serial number is So1-4911959.Expiry date is 15. 02. 2016My TV is not working properly, so please take back to where we purchased it. From there they sent to service center. We wait for there response. I get a call that the service center dose not want accept warranty due to the TV being opened. From this point I am alarmed. On going to the service to talk with Mrs Fanny. SEFrom Sony service centre Medan JL Asia. Mrs fanny said that we opened the TV. I denied this allegation, to then moving to another angle to deny warranty. That the adapter for power source was broken. This dose not covered by warranty. Mrs fanny then admitted to the service center to open the TV to locate the power adapter. Now my complaint starts, If this was the case we should have been informed and before any other work you need to look at it and give us the go ahead to proceed on the TV being fixed out of warranty. If in the first place said it was broken look at it, what do want us to do. I would accept.