Dstv South Africa Customer Care Number Delineated Here With Complaints and Reviews
Ms. Refilwe On Phone To Dstv South Africa Service
I paid 900 now I have to pay 540 for what.
Reply
Mr. Clive Joseph Mothemane On Phone To Dstv South Africa Service
E TV doesn't want to show for the whole week.
Reply
Mr. Lizzy On Phone To Dstv South Africa Service
Good Afternoon I have a problem I paid my Dish on the 30th last month so today they stop my DStv I dnt khow why?.
Reply
Ms. Careen On Phone To Dstv South Africa Service
I AM TRYING TO PAY MY SUBSCRIPTION, MY ID OR SERIAL NUMBER IS NOT ACCEPTED SHOCKINGLY. THE LAST NAME ON THE ACCOUNT IS MAGAAH. MAY YOU PLEASE REVIEW THIS AND ADVISE HOW ELSE I CAN PAY? MY EMAIL ADDRESS IS BELOW
THANK YOU.
Reply
Mr. Masenya Patrick Manamela On Phone To Dstv South Africa Service
On the 28 August 2017 I was Successfully downgraded my account package with the assistance of one of your consultant. She indicated that I must pay R41. 00 for late payment of R99. 00 which was paid electronically on the very same date. Now I wanted to make a payment of R41. 00, but the amount due is reflected as R278. 84. I do not know what to do and the screen shows an error of E05-4. My Customer Number is: 4734244
My ID Number is: 751125 5292 087
My Contact Number is: 060 475 5432.
Reply
Ms. Sithembiso Angela Khumalo On Phone To Dstv South Africa Service
Hello, i would like to find out what is needed if i need to open a dstv account when using an old dstv explora decoder which i was given by someone who has migrated to overseas, thank you.
Reply
Ms. Norma On Phone To Dstv South Africa Service
Customer Care
NOT
I truly feel that the client should not have to pay (not cheap) for the awful number of REPEATS that we are subjected to every day, week and months. To add insult to injury, the shorts are even more numerous. Surely we deserve better than this.
There must be a trillion old movies - preferable to the 'svln' we are forced to watch - not good for anybody's souls. As an invalid, getting back to the lounge to change channels due to the repeat problem, is painful. I suppose it is due to the fact that we only have Premium - attempting to force our hands to sign up for Multichoice?
I am considering cancelling, as soon as I have found another company on the internet. Ye gads, I do pray that I find another source. Sincerely
Norma .
Reply
Ms. Therash On Phone To Dstv South Africa Service
In April 2016 I signed a monthly contract. I received a SMS two days ago stating that my renewal is up and I will be debited for R7767 on the 1/9/2016. I never instructed DSTV to change my contract from monthly to annual. I visited the DSTV durban office this morning and they could not assist me as the mag tape has already gone through. They could not understand how or who changed my details. How their problem has become my problem without me even doing anything. The only way this can be sorted out was if I go to the bank and put a stop payment on this amount. DSTV you created the problem. Take accountability for your actions and resolve the problem not by pasing the buck over to the client. This is truly unacceptable.
Reply
Mr. Xolani Khoaeane On Phone To Dstv South Africa Service
I need help activating my dstv, i bought it and register it with someone else, but the person is no longer around, we cant find the person to change the decoder details.
Reply
Mr. Moses Khoe On Phone To Dstv South Africa Service
Can you please help my reconnect my account I pay it today, but still am unable to view my channells. My card number is 41292198235. My account number is 64258264 I pay it at pep-store. My ID-number is 8009295720083.
Reply
Mr. Malebo On Phone To Dstv South Africa Service
Cell:0840609255 or
0768576034
I paid my account cash on the 04-07-2016 not by debit order please make sure you deduct debit order on the 1st of every month.
Reply
Mr. Elmonseremimampa@yahoo.com On Phone To Dstv South Africa Service
Hi
my name is Elmon Seremi Mampa ID 8412015428088 and I just paid R400 on the 25 June last month, but to my surprise I received another message that I need to make a further payment of R222, I have now been disconnected. How bad is your service. 0837353579.
Reply
Mr. Shirley Magangane On Phone To Dstv South Africa Service
Am very angry and disappointed in your services for the passed three days I have been going back to the same mall three different stores trying to pay my dstv, but its off line for three whole days this is the worst service I even tried your self service and pay on line, but I was wasting my time and my data today is the last day for me to pay other wise my service will be switched off how pathetic is that am really disappointed I trusted you very much your self service is useless.
Reply
Ms. Elnoria Swart On Phone To Dstv South Africa Service
I was busy watching TV and all of a sudden the signal was gone. After I reboot the pvr decoder, a message show determining foot print. There is no response. That message stays there. I urgently need help.
Reply
Mr. Sp Moea On Phone To Dstv South Africa Service
Please help me i mistakenly entered the amount i was suppost to pay twice beacause i'am using a peplus service on my phone. It started again from the biginning not noticing that it already subtracted money from my account can you please reverse it.
Reply
Mr. Martinus On Phone To Dstv South Africa Service
5605195107082 MJ Van Aarde
10750970
Ek het voor die eerse April aan soek gedoen vir die price lock explora en hulle het eers na die tyd my geskakel, nadat ek all my besonderhede aan hulle gegee het, see hulle ek kwalifiseer nie vir die kontrak nie en dat ek julle most kontak sodat julle aan my and epos sal stuur en se wat die rede is. Hoop om so you as moontlik van julle team hoor
Byvoorbaat dank
Mnr Van Aarde.
Reply
Mr. Stevland Daniels On Phone To Dstv South Africa Service
Hi
Unable to log on dstv live streaming due to attached error. Profile already linked to other profile. As I have never used this service it is impossible please advise urgently. Regards
Stevland.
Reply
Mr. Jeremy On Phone To Dstv South Africa Service
i have a problem where my decoder insurance gets deducted twice a month. i have complained but it seems to be ignored. im gonna cancell my subscription if i do not get any feedback soon.
Reply
Ms. Dikeledi On Phone To Dstv South Africa Service
Good day
I have been using DSTV since 2013 and everything was going so well, I would receive my messages through my mobile phone and on my television to remind me of my payments. Last year I lost my phone then changed my mobile number, since then I do longer receive any messages on my television though I can understand why I cannot receive them on my phone. My new number is 079 8634597, please send me reminders on that number even on my television screen so I can be aware of my payments. Thank you.
Reply
Mr. Zandre On Phone To Dstv South Africa Service
Good evening I am trying the whole day to use dstv self service just to change my package and every time it throws me out of the server so I just want to know will you be able to change it for me thanks My phone number Is 0620637626.
Reply
Ms. Adele Louis On Phone To Dstv South Africa Service
COMPLAINT My PVR decoder is faulty and our local DStv agency in Vryheid, KZN said they can not assist, I must call the call center and obtain a voucher to replace my PVR because it can not be repaired. The call centre said that the local agency MUST assist me. After the 3rd visit to the agency they eventually said that they will replace the PVR with an Explorer, but a new agreement had to be signed and all the details regarding my husband's bank account number and fica documents had to be supplied. I already have an Explorer, the PVR was the second decoder. Why do I have to complete a new agreement. The service at the local agency was disgustingly poor. I can not believe that staff with such a lack of people skills and product knowledge is appointed. They need training drastically because they do not seem to know what is going on. I must say that the local Dstv agency is the one place that I hope I never have to visit again.
Reply
Mr. Johan Olivier On Phone To Dstv South Africa Service
I have entered into a telephonic contract with one of dstv sales people in the week of six July 2015 for an explora decoder at R849 per month. After two weeks of waiting I started calling dstv to enquire when the decoder will be delivered as I to date received nothing. After a run-around I got hold of a person called Enos at his telephone number 011 767 0860. He promised to call back and solve the problem which he never did, I had to call daily on 22 and 23 July 2015 to find out what is going on. Finally his supervisor called me on 23 July and promised to solve the issue and promised to call me back the following day, which never happened. Who can I contact that can actually help me or actually want to help me. I have entered into a contract with dstv for an Explora decoder and to date dstv is defaulting on that contract. Please get the recording of the telephone conversation which you, DSTV, claims are recorded. My ID number is 740108 5128 083.
Reply
Mr. Katlego On Phone To Dstv South Africa Service
I called about my online streaming and they say everything is alright, but when i want to stream it tells me that i am not a premium subscriber which i am for last few years.
Reply
Ms. MOFOKENG BUTI ABRAM On Phone To Dstv South Africa Service
I don't understand when you say I have not paid my account.Since from last year November I have been paid R295.00 each month.So why you say I must paid that amount you are talking about.
Reply
Mr. John Goodman On Phone To Dstv South Africa Service
What number does one phone to actually speak to a DSTV consultant? I hate these automated prompt services, they never have the option I am looking for and just wastes so much time.
Reply
Ms. Phoeby Simbeye On Phone To Dstv South Africa Service
My name is Phoeby, ID number is 8903141234085, reference number 93490250. I paid dish tv access today and all the channels are showing accept channel 152, Africa magic, can please connect it.
Reply
Ms. Rachel Jacobs On Phone To Dstv South Africa Service
I have paid my account and emailed proof of payment, but my connection is still deactivated. This is so frustrating. Please advise what to do? My card number is 4262 7604 863.
Reply
Mr. Solomon Phetoe On Phone To Dstv South Africa Service
Reconnection of my dish payment was made today the amount of 365. 00 including the reconnection fee, still the channels are suspended. I have emailed the proof of payment as told two do so. I am so very disappointed abot the service. ID number is 6204046785087.
Reply
Mr. Solomon Phetoe On Phone To Dstv South Africa Service
Reconnection of my dish payment was made today the amount of 365. 00 including the reconnection fee, still the channels are suspended. I have emailed the proof of payment as told two do so. I am so very disappointed about the service.
Reply
Mr. T.j.coetzee On Phone To Dstv South Africa Service
You had a special on the explore for r99/m I applied via the SMS. The next day i received a call regarding the above. I was told they must do a credit check with in a few seconds i was told that i do not qualify. My question is for the last 15 year my debit order went of every month r727. 72. Can you clarify this.
Reply
Ms. Nozipho On Phone To Dstv South Africa Service
I need help for the past two days, my Dstv has not been playing some of the channels. It says, e38-32. There is a problem connecting to the service. Press menu 13 to rescan your decoder. I have rescaned it several times, but it is still not working and another error says, connection to Dstv signal is lost.
Reply
Ms. Omphile Mphitlhang On Phone To Dstv South Africa Service
I payed Dstv through online banking on 2th of October 2014. for bmphitlhang, but the connection is still off. I have phoned many times and sent proof of payment to unallocatedpayments@multichoice.co.za, but no one gets back to me. My number is 076348557, Smart card number is 1003723836 ID 9501245835085, account number is 11374459590574.
Reply
Mr. Rishi Sewkumar On Phone To Dstv South Africa Service
I am trying for the past two weeks to have extra view connected, but have had no success with you call centre. On my secondary decoder, i am connected to channel 100 only. On the other channels i have an extra view alert message. Why?
Reply
Ms. Erika Retief On Phone To Dstv South Africa Service
Its now almost a year and i call weekly customers call centre and every time same story. Case busy to investigate. They promised to call back. Never ever some one call back answer. Going to hello peter maybe get same response from them.
Reply
Mr. Stany Gasarabwe On Phone To Dstv South Africa Service
Hi, I would like to purchase my subscription from south africa. I have dstv connection and leave in rwanda. My subscription number is 41119065724. Thanks to give me details.
Reply
Ms. Lani Gouws On Phone To Dstv South Africa Service
I have made this complaint before and did not receive much help. I have a standard decoder on Premium bouquet. DMX channels are not available. They do not appear on Dstv guide. Pressing shift+tv gives an E50 error message. Every time. (BTW: the first reaction I received to this was: it should work. It does NOT, but thanks, very helpful). Menu+advanced options+9949+DSD upgrade. Nothing. I am kindly asking for your urgent attention as premium fees are very expensive when I am not getting everything I am paying for. Thank you. Contact number (079) 667 0397
Reply
Ms. Norah On Phone To Dstv South Africa Service
Cant watch dstv message says my smartcard has been inserted incorrectly or am using another card of wich is not,just lost 35 rand airtime without help:card number:41227744988;account number:78216968:u no:201458554 x2 please help and try to have a toll free number,we loose money unneccessarily
Reply
Mr. Douglas On Phone To Dstv South Africa Service
My DSTV has not been working for two days?? No signal?? Keeps dropping?? And I have heard several peolpe complain this week?? Can I please talk to someone in management?? I will compy this mail and send it to goods consumer counsil as we are paying for a service, but without receiving any???
0836089606
Reply
Mr. thabiso On Phone To Dstv South Africa Service
I made a payment today amount of R200,my Transaction reference is; 6983 9700 4436 0937 50. and my account is still suspended,iv been trying to get hold of a consultant to help me, but didn't get any so please try to help my contact number is 0711518824!
Reply
Ms. Lorraine Moonsamy On Phone To Dstv South Africa Service
I have made payment on Monday at Shoprite ,and the amount was R275.00,my reference is 614599471225691585,my account is still suspended and i have been calling so many times from the time payment have been made, but i have being put on hold and then the call disconnects.
please help.My contact number is 0848059532.
Reply
Mr. Aldro Theys On Phone To Dstv South Africa Service
Ive been trying to get through on the (021)5082222 number ,multichioce cape town for two days, ive spent r300 airtime on hold .i still havnt spoken to an agent. I pay my dstv subscription on time every month . Dstv call center service is disgusting. I am returning my new pvr HD decoder for a refund, i will take my chances with top TV, being placed on hold for two days in a row is pathetic .
076 255 1068 . I wont hold my breath ...
Reply
Mr. mj On Phone To Dstv South Africa Service
I made payment yesterday at shoprite amount of R350.00 my account is still suspended. Please will you assist with the reconnection I do not know how much airtime I've wasted already. Acc number 1137495604893 my number is 0798413572.
Reply
Mr. thurston dietrich On Phone To Dstv South Africa Service
I made a payment at spar today before 14H00 for my DStv, but until now nothing has happened,I called the call centre with no help. How long must I wait,please assist me. My smartcard number is 42850562630 and my sell number is 071754782
Reply
Ms. NW NGCOBO On Phone To Dstv South Africa Service
Hey I'v just paid my my Dstv account and my channels are not playing at all, but I'v just paid it 2day the time was 12:36 Date:1 October 2013 the receipt number is 39099333 and the customer number is 83015196 I'v just paid 270 the person who helped me was sunaina.chetty
Reply
Ms. Nw Ngcobo On Phone To Dstv South Africa Service
I'have just paid my dstv account, but the dstv it says I'can view the channel whilist it should have been opened immidiately the time I'paid my Account my number is 0735110211or0724546723 my smart card number is 41303706802 and my ID number:8203150418087 and the receipt number:39099333 and the customer number:83015196
Reply
Ms. michelle On Phone To Dstv South Africa Service
I need my dstv reactivated its been offline for three days where we normally pay and we've managed to pay now.my refference number is 1137473653949. Paid 675. Cannot get thru to the customer care line. Please assist.
Reply
Mr. PA ALADE On Phone To Dstv South Africa Service
I paid my dstv subscription fee on the 21 September 2013,in a shoprite store and my account is still suspended. The reference number I used to pay is 278595650922116695 and my account is 1137491918667.please you guyz should reconnect it as soon as possible.Thank you.
Reply
Mr. Kevin On Phone To Dstv South Africa Service
I HAVE TRIED ON two SEPARATE OCCASIONS TO GET HOLD OF A CONSULTANT. 1ST TIME WAITING TIME 20MIN SECOND TIME 15 SURELY THIS IS SHOCKING SEVICE DELIVERY CONSIDERING THE SIZE OF YOUR OPERATION
Reply
Ms. Katlego On Phone To Dstv South Africa Service
Hello I paid my dstv on the 06/09/13 at pep, but it says my decoder and smart card is currently not paired. Pay reference is- 1137464128650 please activate my TV its been long
Reply
Ms. amanda On Phone To Dstv South Africa Service
I've made a payment yesterday, but my dstv still suspended I do not know why please there is my reference number:188697700701482736 my no 0718852217 and my email address:amandamachange@yahoo.com
Reply
