Alipay Customer Service Phone Number

Phone Number of Alipay is +86 571 8815 6688 .
Alipay is a China based, online payment platform. It was developed by Alibaba Group in the year of 2004. The e-commerce company offers safe, simple and fast online payment services without any transaction fees. Alipay has the biggest market share in China with approximately 300,000,000 users. The Online portal handles approximately half online payment operations in the country. It has partnership with approximately 70 financial entities including national and International banks.

Office Locations And Contacts Of Alipay


The Office addresses and contact detail is given in the Table:

CountryAddressPhone NumberFax Number
US Office400 South El Camino Real, Suite 400
San Mateo, CA 94402 United States		(+1)1-408-785-5580(+1)1-408-748-1218
Honkongc/o Alibaba Group Services Limited
26/F Tower One, Times Square 1 Matheson Street, Causeway Bay Hong Kong		(+852) 2215-5100(+852) 2215-5200
IndiaPremises No. 201-203 2nd Floor, Palai Plaza Building Shankar Mottam Road, Dadar (East) Mumbai 400014 India(+91) 22-6695-5233(+91) 22-6695-5281
China699 Wang Shang Road Binjiang District Hangzhou 310052 China(+86) 571-8502-2088(+86) 571-8981-5505
Taiwan11/F, No. 188, Sec. 5 Nanjing E. Road, Songshan District Taipei City 10571 Taiwan(+886) 2-6602-9888(+886)2-6600-8818


Escrow Service Of Alipay


Alipay offers escrow service which allows the customers to verify whether they are satisfied with the product before paying money to the merchants. The online portal accepts 12 currencies. It accepts money through various methods such as MasterCard, Boleto Bancário, Maestro, QIWI, etc. Alipay is used by 460,000 domestic and 300 international businesses to sell their products in China. In 2010, The web portal has received 'third-party payment providers' license from PBOC (Central bank in China). The company has introduced another portal, known as Yuebao in 2013. Yuebao is involved in financial products and services.

Specifications And Services Of Alipay


  • Cross-border Website Payment: Alipay is a online platform that allows sellers and merchants to pay online all over the world. Alipay automatically deduct amount from the accounts of Buyers, who trade with the Chinese merchants across the globe.
  • Cross-border Mobile Payment: Alipay enables Chinese buyers to pay for their shopping through mobile phones. Alipay deduct money from the accounts of Buyers and exchange with foreign currency. The online market provide twelve foreign currencies to the merchants.

  • Express Login: Alipay shares base of 600 million users. The Alipay enables its users to login into the commercial sites of Merchants. It also aids in cross border payments.


Advantages Of Alipay Online Payment


  1. Alipay provide a platform to make instant payment and also helps in maintaining the fluctuation of funding.
  2. Alipay allows its users to make simple and convenient payment to overseas merchants.
  3. Alipay provide option of refund within three months in case of any dispute with merchants.
  4. The mobile terminal of Alipay enables customers to pay across the globe.
  5. Alipay encourage more shopping options with less payment processes.


Customer Service Support Of Alipay


(+86) 571-8502-2088 is the customer care number of Alipay. If you have any query related to Alipay services then dial the number and ask for assistance. Apart from the number you can also collect information and provide feedback about services of Alipay through Emails, the Email Id Of Alipay is: merchant@alipay.com

Social Media Network Links Of Alipay


Twitter Link Of Alipay
https://twitter.com/alipay

LinkedIn Link Of Alipay
https://www.linkedin.com/company/alipay-com


Alipay Address


The address of Alipay is No 18, Huanglong Hangzhou Wan toro Times Square, Block B, Hangzhou, China.

Alipay Email Address


The email address of Alipay is merchant@alipay.com.

Alipay Website


The Website of Alipay is www.alipay.com.

Alipay Customer Support Service Phone Number


The customer support phone number of Alipay is +86 571 8815 6688 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Alipay Service Center and Alipay customer service phone number is given below. The helpline of Alipay customer service phone number may or may not be toll free.

Click Here To View Alipay Customer Service Phone Numbers


Alipay Phone Number Customer Service

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Alipay Source of Knowledge


intl.alipay.com/index.htm
www.alibabagroup.com/en/contact/offices
www.alipay.com

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Alipay Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. .balentina CallsDec 28, 2023

Mr. .balentina On Phone To Alipay Service
??? ??????????? Tinkoff ?????? ?? 4081780000105061424?????????????????????.

Reply
Customer care male
Mr. Khan Aamir CallsJan 19, 2022

Mr. Khan Aamir On Phone To Alipay Service
I want to make Taobao account, but there are some security that's i cant success to make Taobao account please remove these security issue to make new account.

Alipay Phone Number Customer Care Service
Reply
Customer care male
Mr. Dr Muddassir Iqbal CallsOct 21, 2020

Respected Sir, I have been bluffed by a person. I paid my money in his Alipay account and afterwards he refused to provide me services. Please help me launch the complaint against that person. Please let me know that what procedure should I adopt. I will be highly obliged and thankful to you for the favour.

Reply
Alipay Customer Service Care Phone Number 339291
Mr. Larry CallsAug 03, 2020

I uploaded my passport number In Alipay, but still couldn't accepted.

Alipay Phone Number Customer Care Service
Reply
Customer care male
Mr. Hasan Mohammed Nasimul CallsOct 07, 2019

I am trying to verify my Alipay account. I am from Bangladesh. There is no option for Bangladesh in the app. How do I do real name verification?.

Reply
Customer care male
Mr. Lee Siow Hua CallsJun 25, 2019

Complaint: Lee Siow Hua hp 91288759 ; posb saving 195 27 57 85; request refund and cancel top up card serial number is 800 three 00000 542 83 88 ; Alipay ; rmb1000 s$203 to aatt5599@163.com; 25/6/19;tue 1015pm; at 492 jurong west ave one AXS machine


this is a massage scam, asking man to top up advance 1000 rmb massage fee at 492 jurong west then disappear, please refund now. Your tel 31633159 is machine answering, is a fake 31633159 tel so i report you now, quick refund the money. Quick stop the transaction.

Reply
Alipay Customer Service Care Phone Number 325415
Mr. Teo Xinshun CallsApr 21, 2019

Mr. Teo Xinshun On Phone To Alipay Service
I got scammed by this person that telling me to transfer money to this email account : 2894148522@qq.com of $5800 Singapore dollars, what must I go to get the money back ? A police report has been made yesterday. Can anyone help me
87371838.

Alipay Phone Number Customer Care Service
Reply
Customer care female
Ms. Caroline Arellano Alpon CallsDec 26, 2018

To whom it may concern,
This is Caroline Arellano Alpon holding a passport EC53329901 and I’d w450455(3). I am glad to download this apps for easy and convenient for my family. But unfortunately my verification had send me to provide my passport clear and colored. But it can’t provide this time because I have lost my passport. My problem now is I already top up money in my AlipayHK acc of 3, 000 hkd. How can I take it back cash as soon as possible so that I can send to my family. I am using mobile now is 94015961. You can contact me if possible. Thank you for kind consideration.

Reply
Customer care male
Mr. Muhammad Majid CallsMar 26, 2018

Hello i have china unicom number, but i never used Alipay account on this number, but today i try to register my Alipay account on my SIM number, but it was seen that some other person is using my SIM card number on Alipay account and he put his ATM card number on Alipay in this way I can not use my number on Alipay.

Reply
Customer care male
Mr. Arnold Van Buuren CallsJun 29, 2018

I refer to my earlier message - please note Alipay are still making unauthorized deductions from my credit card - 5185 4200 0391 1589

Your urgent response

My phone is Australia (61)-490157220.

Reply
Customer care male
Mr. Arnold Van Buuren CallsJun 28, 2018

Mr. Arnold Van Buuren On Phone To Alipay Service
Please note that there were atleast eight unauthorized transactions made from my credit card (ending in. 1589) yesterday the 27 June - debits of HKD 299, 217, 300, 333, 400, 500, 300, 1

Please re-credit these transactions amounts as no purchases were made for such.

Reply
Customer care male
Mr. Eshwin Sukhdeve CallsOct 30, 2017

Hi yesterday I have made a transaction for Alipay purchase card for 105. 30 SGD using POSB account using AXS machine. I do not have any Alipay account, but I want to cancel this transaction and request you for refund. I have attached the receipt for your reference.

Reply
Customer care female
Ms. Jingyi Loh CallsOct 26, 2017

I cant make payment for my purchase items in Alibaba by using Alipay. I didn't change any information of my payment methods also, not sure why can not make payment as usual. Please check and get back to me as soon as possible, thank you.

Reply
Customer care female
Ms. May Flor Sarona CallsFeb 16, 2018

Hello, I would like to cancel my payment transaction with Alipay. Hope you can help me to this.

Reply
Customer care male
Mr. Primus Chong CallsJun 03, 2018

Mr. Primus Chong On Phone To Alipay Service
Why I cannot use Canada Bank of China bank card as my bank card for sign up my account ?.

Reply
Customer care male
Mr. Anup Tiwari CallsOct 04, 2018

Mr. Anup Tiwari On Phone To Alipay Service
Hi I just placed an order for the rice cooker in Taobao. The quoted price was 65 RMB, but I was charged 145 RMB. I want to cancel. How can I go about it ?.

Reply
Customer care male
Mr. Marcus CallsDec 04, 2017

Mr. Marcus On Phone To Alipay Service
I have completed a translation with a wrong email address and contact number. Will like to seek for a refund. I understand that this is not cover by your term and condition. Please me through the email. Hope to hear from you soon. Attached the receipt for your reference.

Reply
Customer care female
Ms. Manasa CallsNov 22, 2017

HELLO, I am Manasa from India, My Alipay account I. D is Manasa _27, but when i created the account i took the help of one of chinese colleague here she has entered her name in my identity name and now i am unable to link my bank account to it and cannot transaction with Alipay. Please help me in this issue.

Reply
Customer care male
Mr. Francis CallsSep 16, 2016

Hi sir

i am having trouble starting the customer service chat becuase internet is very poor where i live. My concern is i cannot log on to Alipay (user: theFrancis lee@hotmail.com)

i forgot my security question answers.

Reply
Customer care male
Mr. Nicholas CallsSep 12, 2016

Hello
I am setting up a Alipay account and doing account info part. An email from your company told me the certification was failed. The reason is we are a e-property platform company in Australia. There is no business category for our business. Can you please indicate me how to fix the choice. Thank you.

Reply
Customer care male
Mr. Jason Lai CallsSep 06, 2016

Hi Alipay. DID Alipay IS SAFE.
on TRANSACTION 04/09/2016 my credit charge by Alipay*TAOBAO. COM CNY 844. 60
BUT I NO USE ANY TRANSACTION ON THAT DAY. HOW DO I FOLLOW UP THIS CASE AND SETTLE ABOUT IT.

Reply
Customer care male
Mr. Lim CallsSep 03, 2016

Hi, i was told to make transaction for merchant, but at the end of the day the merchant ask me to pay through Alipay.com using Singapore AXS machine. I did not receive my products as I was accused saying to engage with immoral services. Total payment was 900SGD plus a total of 30. 40SGD as transaction fees. Is it possible to get back my money?.

Reply
Customer care male
Mr. Ken Hill CallsAug 18, 2016

Mr. Ken Hill On Phone To Alipay Service
Hi
i am trying to purchase a product from aliexpress. But every time i try to alter my card details iam told the sight is busy and and it will not allow me to use my current card. Ken Hill .

Reply
Customer care male
Mr. Fabrice Tardy CallsAug 18, 2016

Hello,

I am the manager of AMMEL2 (Tunisia). On the 13th may 2016, my company director Lotfi Arbia meant to purchase a product from Yichang Liwang Automation Equipment Co. The problem is that he has sent money by mistake (direct swift) to a closed order (order n°74554031450261). My bank told me that the receiver account (i. E. Alipay account n°026090128104826)has been credited 1047. 75, may the 16th 2016 (value date) with the reference 3466137452. I would like to refund that money, but nothing appears on my Alipay acount in pending refunds. I have contacted customer service through the chat six times, but each times they that they can not help me. I need your help to refund that money otherwise that will be 1047. 75$ loss that we can not afford. Waiting for you answer. Best regards. Fabrice Tardy
AMMEL2 manager
0033614716119.

Reply
Customer care male
Mr. Ndakwi Achamba Emmanuel CallsAug 17, 2016

Mr. Ndakwi Achamba Emmanuel On Phone To Alipay Service
Hello, i made a withdrawal early this morning, but still haven't received the money into my bank card. I do not understand what is going on. I need the money so urgently. I have been checking my bank account to verify if the money is already inside, but i still didn't receive it. I need your help please. 13109261037.

Reply
Customer care male
Mr. Betty Says Mar 20, 2022

Xxxxxx xxxxxx xxxxxxx xxxxxx xxxxx xxx.

Reply
Customer care male
Mr. Kyle Luo CallsJul 20, 2016

Hi Support,

I have account with Alipay. The problem is i have tried many ways and not able to verify. I am a Singaporean, but i have bank of china account and card (China) open with my passport. And even have china moblie number. Do you have others way for me to be verify. Like email to you all the require document? Please advise thank you very much.

Reply
Customer care male
Mr. Billy Mclardy CallsJul 10, 2016

I have been trying to apply for an Alipay Account. My user name is billymc6456@hotmail.com I have filled out the Cross border website several times, but does not accept my application. The application form does not tell me what I am doing wrong. I have an ecommerce website I am developing and also a Taobao website I am having developed. I am trying to set up business between Australia and China. Please help me. Regards Billy
(+61) (0)414367572
billymc6456@hotmail.com.

Reply
Customer care male
Mr. Tochukwu CallsJun 25, 2016

I have just sent a message to your email )merchant@Alipay.com). I want help on how to add/connect my Nigerian bank account to Alipay so i can be able to pay or send money to my Chinese friends, Sellers whenever i buy something. And everytime i try to open my Alipay account it always come-up in Chinese language characters. So please help, i just wanna link my Bank Account/MasterCard to Alipay. Please, reply me as soon as you got this message. Thanks.

Reply
Customer care female
Ms. Nicole CallsJun 23, 2016

Ms. Nicole On Phone To Alipay Service
If i am not going get to my order i would like to know when will i get my refund. I took a chance by ordering from this company and all of sudden by order has been closed, but you still deducted my the money from my account. That is not fair to me. So need to know as quickly as possible will my money be returned to me, or am i going to get my purchase in a timely manner.

Reply
Customer care male
Mr. Pierre D Laguerre CallsJun 18, 2016

Order 75085151065736, I paid of this order on May 7th, 2016. The merchant didn't have the items on site anymore. Instead of letting me know, he sent the money to Alipay which I didn't have account there. I've been struggling to get get my refund without success. I've got a customer service who gave me a link. I was about to, as he told me, send the money to a bank account because they do not want to send it via Western Union as I sent it. While I was processing the refund, a mistake was made with one of my security question. My account was blocked and I was required to send documentation in order to have access to finish it. Friday May 10th, I sent two pieces of my documentations and until now, I haven't heard anything. I need to get my refund. My registered email is: Tikamion1@netzero.com. Please I am waiting for an answer. Pierre D. Laguerre.

Reply
Customer care male
Mr. Mohammad Davda CallsJun 16, 2016

Mr. Mohammad Davda On Phone To Alipay Service
WE BOOKED AN AIR ticket today morning, but the airlines did not receive money and they have not confirmed my ticket, but my money has been deducted from my account. My account phone number is +8618624342109.

Reply
Customer care male
Mr. Leah Schwarz CallsJun 10, 2016

Mr. Leah Schwarz On Phone To Alipay Service
I made an order two days ago, the next day I get an email back from Aliexpress that my order has been close, explaining no reasons why. I called my Credit Card company and they told me the card has been used and there's a payment on there. I'm waiting to know why my order has been closed if my card was charged.

Reply
Customer care male
Mr. Sudar Yanto CallsJun 06, 2016

Mr. Sudar Yanto On Phone To Alipay Service
Dear customer care
My name Sudaryanto
We had problem for my order number 75433718415785 we already pay with transfer methods with bank code 013 with payment code 8965019500848333, but till now my order status is still waiting payment. Please help to solve my problem as soon as possible. We trust you will support us quickly. Thanks.

Reply
Customer care female
Ms. Kelly CallsJun 01, 2016

Hi,

I have paid for air b and b through Alipay tonight; however, it showed the money has already gone, my payment order still hasn't approved on Air b and b. Could you please help me to take a look at it and maybe help me to solve this problem? You can reach me at Kelly @sankuanz.com or +86 13774668704. My account ID is 15313376920
Thank you very much.

Reply
Customer care female
Ms. Charry Maputol CallsMay 24, 2016

Hi Alipay,

I bought an item at taobao and paid it through our enets service here in Singapore. The money has already been deducted from my bank, but the status of my order remained "pending" and the supplier confirmed he has not received the money yet. Please check your system and send the money to my supplier as he need to have it to. Process our order. My transaction number is 20160522025149871.

Reply
Customer care female
Ms. Sherry CallsMay 22, 2016

Credit balance in my Alipay account can not be used for the next purchase. It requires me to enter identification number and bank account, however i am do not have mainland china bank account and mainland identification number as i am not chinese citizen. Please advise how do i go about it.

Reply
Customer care male
Mr. Novem Carabak CallsMay 16, 2016

Hello, My Alipay Account was suspended and try to reset the password and reinstate the account, but it wont let me. My Accpunt in Taobao: Log In: Jugrivers@yahoo.comMy Account is Alipay: Log in: 15618690593Bank : bank of Communication Please call me and help me get it activated: 86-15618690593Kind regards, Novem Carabal.

Reply
Customer care male
Mr. Bill R CallsApr 20, 2016

The customer service here is a joke. They closed my orders due to possible fraud. So they could have:1. Called my contact number. 2. Emailed me. 3. Texted me. I would love to know what stupid ass criminal steal a credit card, hack my aliexpress account and have the items shipped to my address (that I have had 58 other orders sent to). So I have had my appeal in for five days now and jack shit has been done, I have called their bullshit customer service number and no one answers due to the high numbers of calls so they want you to leave a message, that they never call back. So I tried their live chat. More useless people and wasted time, They have no power to fix this just the Alipay team canI just want to say thank you for being totally uselessI will use another site. Such as Made in china, or global express. Cheers.

Reply
Customer care male
Mr. Sajid Says Jun 03, 2016

Hi bill Do you get your issue resolved or not? same thing happening to me They fcking idiot and work like robot messages My all orders closed being fraud but first six one ship right to me Please advise if there any solution to fix Thanks.

Reply
Customer care female
Ms. Goh CallsMar 08, 2016

Ms. Goh On Phone To Alipay Service
Hi,

I'm terribly saddened by a refund I did not receive to date from a freight company Dex amount of RMB448. 05 dated 23 February 16. I've made several enquirers to which they said is already in my account. I enquirer taobao, one of them told me it's been banked into China bank. I'm living in Singapore and does not have a China bank account Can anyone please investigate My money has gone missing And this should not happen in a big company like Taobao.

Reply
Alipay Customer Service Care Phone Number 252663
Ms. Polly CallsJan 28, 2016

Ms. Polly On Phone To Alipay Service
I'm very frustrated at this point I've tried unSuccessfully to get an issue resolved and have yet to receive any answers. I've tried chatting and calling to resolve the problem to no avail. All I want to do is place an order and have is go thru stream lined and receive my goods in a couple of weeks. The chat sessions are a nightmare I'm giving in to my frustrations and just going to keep my money in the US. I'll buy locally.

Reply
Alipay Customer Service Care Phone Number 251364
Mr. Jihad CallsJan 15, 2016

Mr. Jihad On Phone To Alipay Service
Hey, so I was trying to buy items with my VISA card, but the site from where I was trying to buy gave me a message saying the payment have faille, so I contacted my bank and they just told me the sum has been reserved, but wasn't extracted, so I contacted the costumer service and they told me my payment have been rejected by your compan and I would like to know why.

Reply
Customer care user complaints