Mr. Kyle On Phone To Cooke and Lewis Service
Yesterday whilst heating up one of your ovens which I have installed in my kitchen, out of nowhere the inner glass door shattered into hundreds of pieces landing inside the oven and in the crevasses. The bang scared the life out of my dog any my son. When I then opened the door, the amount of glass I had to clean up from my kitchen floor was horrendous. You should NOT use whatever type of glass you are using as it is clearly not fit for purpose. I would politely request someone contact me ASAP to advise your intentions to make this right. If I do not hear from you over the course of the seven days the I will be forced to take this matter to the Trading Standards Ombudsman. What if my child was stood where I was when the glass exploded? I dread to think of what could have been.
Ms. Audra On Phone To Cooke and Lewis Service
I am writing a complaint as I’ve had an issue with my oven. When preheating the oven at 200 degrees, about five minutes later the glass door exploded and shattered into tiny glass pieces all over the kitchen. There was nothing inside the oven. This was very distressing and we have had to replace the glass in order to cook again. I believe this is the manufacturers fault as there were no prior damages to the oven.
This exact same thing happened to me only yesterday. I absolutely shat myself scared! i dread to think of how worse it could have been if the outer door gave way as well. Glad i took pics.
I spent 25 minutes cleaning up tiny shards of glass from allover my kitchen floor, i have children and pets! this is not right!
Did you get any feedback from your complaint ?.
Ms. Nathalie Maitre On Phone To Cooke and Lewis Service
Hello,
I bought the toilet ' Ultim' barcode 5052931035694. I need to replace the toilet seat and need assistance in sourcing the seat. Please could you assist urgently. Thanks Kind regards
My mobile number is 079 815 93 441.
Mr. Adrian Stephens On Phone To Cooke and Lewis Service
Good morning I purchased a Tivella toilet seat on 4/11/2020 and it keeps moving on the toilet I have followed the instructions, but cannot stop it moving. I have found reviews on line and this appears to be a very common fault Please advise Thanks 07933784940 Adrian Stephens eMail adrianphilipstephens@gmail.com.
I have a Cooke and Lewis kitchen Tap that I had to change the 1/2” glands for the Hot and Cold water
Once changed I tried to fit the cups however, both they appeared to be fairly loose although I did fir the sunk screws on the opposite side of the Open and Close levers. My question is:- do I need four sunk screws or only 2? If I need four could you please provide me with the require details of these screws so I can order them
You assistance and advice in this matter would be greatly appreciated. Kind Regards,
Dimitrios Vorres
PS. The Tap has no ID number or Name except that it is Single Lever Tap thar it has extendable hose like the Ithaca Model, .
Mr. David Stones On Phone To Cooke and Lewis Service
I am trying your two zone ceramic electric hob model number CLCER30. I am being told that this model has been changed to CLCER30A. Can yo please con firm this and let me know the difference between the two models?B and Q insist that the old model is not now available. Can you also please confirm this. I am 69, diabled and confused as to what is the correct information. Thanks and I look forward to your response. Mr. David Stones . 18/10/20.
I purchased a Cooke and Lewis Fabian toilet with soft close lid and I am now on my second lid which is now closing with a bang I only seem to get about 18 to 20 months out of them is this normal. Regards Derek Chappell mobile 07979623118.
Mr. Mr D. Brown On Phone To Cooke and Lewis Service
What sink waste do I purchase for a Nagaya 1. five sink please. 01992 634279.
Ms. Ann Kemp On Phone To Cooke and Lewis Service
We purchased a tap model number 3663602665311 exactly one year ago unfortunately we do not have the paperwork now. We have had trouble with the pull up bar for the shower on the mixer tap, it keeps jamming and then when you release it it starts to leak. Is it possible to purchase a replacement pull up bar?.
Mr. Carl Whiteley On Phone To Cooke and Lewis Service
Can you advise where I can get beech effect plinths from to replace a damaged one for my kitchen I purchased your kitchen from B and Q over five years ago and they say the do not supply this colour anymore. Thanks
Carl Whiteley .
Mr. Russell Masters On Phone To Cooke and Lewis Service
Hi I need some parts for a Gas Hob
Who do I ring or email to get spare parts
Thanks
Russ.
Mr. John Peter Crookes On Phone To Cooke and Lewis Service
I'm trying to replace my soft close toilet seat which is from a suite approximately seven years old. The ones sold ay B and Q now have a long bolt attachment that goes from the top of the toilet bowl and comes through and out underneath. My old one is captive inside the toilet assembly. If I could get a replacement seat this wouldn't be a problem it would fit straight on to the original fittings. Any ideas please?.
How do i find a phone number for Cooke and Lewis when I have a problem with one of their products. A door on a C and L oven that will not close properly. Mike Pemberton
mike. Pemberton1@btinternet.com
07816 537 167.
Mr. Mr. Fayez Allati On Phone To Cooke and Lewis Service
Hi. On 08/04/2019 I purchased a Lynton one Lever Cold start basin mixer EAN / Barcode number 3663602662259 from B and Q. Unfortunately this Tap developed a fault when pushing the lever down it kept dripping until tapping harder on it then stops. I informed B and Q who advised me to contact you to see if anything can be done. Kind regards.
I purchased a Cooke and Lewis 19A pull-out kitchen tap from my local ScrewFix store in Ipswich on or after 26 November 2018, I paid cash, but do not have a receipt to prove this. I have been into the store, but without proof of purchase they can not help me. The tap leaks and has to be turned off by the large main tap, the only proof I have is a photo on my phone showing when I messaged a screen shot from Screw Fix web site to my partner to ensure I purchased the correct one. Can you help me please?.
Cooke and Lewis COOKER HOOD NUMBER-CLCGS60:
IS GREASE FILTER RELACED WHEN CARBON FILTER INSTALLED.
Ms. Mrs Iris Thomas On Phone To Cooke and Lewis Service
I am writing to complain about the toilet seat I bought in April. It is the Noli soft close which was on of the most expensive on display at our local B and Q store. I had to pay a plumber to fit the seat as it is a fitted unit and the plastic coating is parting on the inside of the rim. I took it back to B and Q, but they informed me that I had to contact Cook and Lewis myself, can you please advise?
Thank you
Mrs Iris Thomas .
Ms. Jill On Phone To Cooke and Lewis Service
I bought a sink from B and Q which I'm really happy with however the waste basket has been replaced several times I'm wondering if you have a faulty batch
Jill.
Ms. Marianne Wilkins On Phone To Cooke and Lewis Service
What can I clean my black sparkling cookeandlewis sink with to bring it back to a lovely shine?.
Ms. Nicola Hood On Phone To Cooke and Lewis Service
Dear Sirs
We recently purchased the above product from a local B and Q store. Please can we make you aware of a design fault. The lead that plugs into a fuse spur to enable the oven to work is far too short
It is not long enough in the majority of cases to reach from the oven to the electric supply in the next cupboard
We ourselves have now installed two of these products into our rented properties and instead of taking about half an hour to install it is taking a qualified electrician half a day Thus creating additional expense. To add to the problem it is hard wired into the oven so to lengthen the lead the entire back of the oven has to be removed hence voiding the warranty. I will be reporting this to the relevant agencies I. E. Watchdog and any consumer rights agency
Please confirm that you have taken these issues into account and will be rectifying these issues. Regards
Nicola Hood
Woodlands
Rosewoods
Howden
DN14 7QX.
Mr. Keith Dudley On Phone To Cooke and Lewis Service
In the last 18 months I have purchased two types of kitchen taps from B and Q Nottingham, the first set developed after about seven months a hole in the neck of the spout and had to be replaced at my own expense for a plumber cost £40 in July 2018 I purchased another set of kitchen taps again from B and Q Nottingham and low and behold these also proved defective and another £45 for a plumber to replace these, all though I can’t fault B and Q customer service I do do think I deserve some compensation for my personal inconvenience regarding these products
Best regards K T Dudley.
Ms. Mariyam On Phone To Cooke and Lewis Service
Hello
Could you please confirm if this is your item Ravenna Short Projection Toilet and Soft Close Seat
That was sold at better bathroom
Thank you in advance.
Hello
I bought a Cooke and Lewis shower from B and Q just over four years ago. The shower bar has started leaking. B and Q will not help. Please advise me how to get a replacement under the five year warranty
Thanks
07949 916931.
Ms. Sheila On Phone To Cooke and Lewis Service
I cannot get a phone number to call you Please call me to talk about shower sizes. Thanks.
Ms. Mrs Kam Gill On Phone To Cooke and Lewis Service
We purchased your Bilbrough Lever Kit Mixer Tap in November 2017 from B and Q, Yeading Hayes. Unfortunately the tap has started to constantly drip and the black paint is coming off from around the base of the tap. As this item has a ten year guarantee please advise process to get this replaced?
My contact number +447983568280.
Mr. Michael Levy On Phone To Cooke and Lewis Service
Can I have the e-mail address of customer service of your bathtub taps
Thanks.
Ms. Helen Tighe On Phone To Cooke and Lewis Service
Hi - I bought two toilets from B and Q less than two years ago. Both pans have cracked really badly and are now leaking on the bathroom floors. B and Q have persistently ignored requests to help. PLEASE could you help me? I can send copy of invoice and picture of the cracks. Thank you
Helen 07790 938766.
Mr. Melvyn Lines On Phone To Cooke and Lewis Service
Good Afternoon,
Please see attached file off pull-out Mono Mixer,
We brought on the 27/09/2019 as you can see the tap is leaking when we turn the tap on, Please advise how I go about getting a replacment
07734486906.
Mr. Jim Duncan On Phone To Cooke and Lewis Service
Hi,
I have your cook and Lewis Treur chrome kitchen monoblock mixer tap and need the red platic cover that goes under the hot tap handle so i can turn on and off the tap. The red cap is broken so your help would be appreciated. See attached the photo. VBR jim - 07525 812 862.
Mr. Stephen Smith On Phone To Cooke and Lewis Service
Hello
I have a toilet seat which has broken. I'm not sure if it was manufactured by you. The broken piece (metal) has a 'B' above 110043R with a 'Z' below. If this is your part, is it possible to obtain a replacement please?
Hoping you can help me
Kind regards
Steve Smith.
Bought A Cooke and Lewis oven just over a year ago. Already had your engineer out for a new thermostat, had two new door seals sent - they just keep springing off - do not fit the door securely - hence to say this oven has now burnt the sides of my kitchen units with the heat as the seal is useless. The oven works for short periods of time then cuts out. I am so so unhappy, just over a year old. This oven is dangerous. I would like someone to contact me and discuss this.
Hello,
we have bought a Cooke and Lewis shower cabin Naya 3663602769699 at Castorama in Szczein, Poland. Unfortunately a part is missing. According to product description it is part (8); a rail for fixing the glass wall to the wall. Where can I get this rail now?
My adress:
Sandra Kleinow
Dorfstraße 8b
18182 Blankenhagen - Germany-
I ask for a quick answer. Thank you very much. Best regards
Sandra Kleinow .
Mr. Joanne Ridyard On Phone To Cooke and Lewis Service
Please can you ring me regarding my complaint logged on 25/2/19. I feel like you have had long enough to process the complaint. It was reference number the toilet seat which broke, which I hasten to add was installed just three months ago. Tel: 07971569667.
Ms. Joanne Ridyard On Phone To Cooke and Lewis Service
To whom it may concern. We purchases a bathroom suite from yourself in September, however due to the plumber being extremely busy it was only fit in November. We were extremely happy with the cistern and vanity unit. However this morning, I sat on the toilet with the lid down as my little boy was having a shower and the toilet seat cracked to my disappointment. My partner went to get a new one begrudgingly however he then discovered there was a 12 month Warrenty on the toilets. Please can you advise as this is a new bathroom and it looks unsightly. I have attached the toilet picture. Kind Regards
Joanne Ridyard.
Ms. Karen Mcintyre On Phone To Cooke and Lewis Service
WE have purchased a Nira 80 sink with pop up waste. The plug does not form a tight enough seal and the water leaks when the plug is closed. We have been given a replacement by B and Q, but we have the same problem with this too. Karen.
How do I register a Cooke and Lewis kitchen waste bin that I recently purchased. It has a ten year guarantee that I wish to make use of.
Third Cooke and Lewis GLCGLEDS60 inox stainless steel curved glass cooker hood’s extractor fan has stopped working with a period of three months. You need to send your engineer to investigate. M Fazal
07956 344475.
We bought a Cooke and Lewis tap from B and Q on 1st February 2018. The tap has a converter switch to change the flow from stream to spray. Water is leaking out of the converter switch. We went back to B and Q who told us that we needed to contact you directly as the tap was under guarantee. We have tried calling and had no luck with reaching anyone to deal with this. Could you please get back to us as a matter of urgency. Thank you
Debjani Mitra
07905 848004.
I bought a set of bathroom accessories from B and Q made by Cooke and Lewis. Unfortunately I have not the receipt. However the toilet brush holder has broken. The plastic sqaure at the top has snapped. Can this be replaced?.
Mr. Brian Nutley On Phone To Cooke and Lewis Service
Purchased a yarona shower kit back in March to start with butit was good now the head keeps tilting each time someone has a shower tried tightening, but t won't tightening more the weight of the head seems far to heavy. I can not find the receipt to take back to b and q any suggestions. Brian Nutley
07817511226.
Mr. Arnold Toutain On Phone To Cooke and Lewis Service
Hi, I already mounted a door for shower (Models 3663602944300). Could you please indicate me a trick in order to get the door right and parallel to the floor. If you take a look at my picture you can notice the door is "diving" a little from left to right. Got to mention my door frame (Aerated concrete) is absolutely right when checked with a level tool. If you could in the future give some indications with the notice it could be a right thing. Schematics are great and well illustrated, but sometimes not very clear. Yours Faithfully. Arnold Toutain (France. Phone Number +33652784080).
Mr. Janusz Dudek On Phone To Cooke and Lewis Service
The e-mail listed above: bandq@b-and-q. Co. Uk bounces back as undeliverable. I need a functioning one to ask why my shower enclosure side panels take already over two months to be manufactured. The haven't been available in Spain (BricoDepot) since January 2018 at the least.
Ms. Joanne Berry On Phone To Cooke and Lewis Service
Hi I bought your linen sink from screw fix a year ago and almost straight away it was stained I didn’t want to have to remove it, but couldn’t look at it any longer It was badly stained from day one. Buying new sink now in B @Q how do I get a refund from yourself for faulty goods ? Came under 15 year guarantee?
Joanne berry.
Mr. Brian Mccleery On Phone To Cooke and Lewis Service
In March 2015 we purchased a glass angled cooker hood from B and Q Ireland. They also installed it as part of a kitchen renovation. At 23. 45 on 16th March we were awakened by a loud crash only to find that the glass hood had disintegrated and showered the kitchen in hundreds of glass shards which took two hours to clean up. Our major concern is that if anyone had been present they could have been severly injured by flying glass. If this is a design fault, others may be in danger. B and Q are refusing to answer emails. With the glass gone, switches are bare and live. We urgently need someone to make the appliance safe. My telephone number is +353868161732.
Ms. Dawn Anderson On Phone To Cooke and Lewis Service
Hi have been wanting to clean the drain pump filter on my integrated washer bwm60cl and have removed the screw from the panel, but can not get the panel off. In the manual it doesn't show how to open it and I do not want to pull hard incase I break it can you please let me know how it comes off please.
Mr. Barry Robinson On Phone To Cooke and Lewis Service
Bought a cirque lever basin mixer tap 5397007093889 on November 30 2017 had it fitted by a plumber now it is very tight to turn on and off making grating noise what do you suggest have bought loads of cooke lewis stuff, but very dissapointed with this tap and cant really afford to pay a plumber to come and rectify it as it worked perfectly well when first fitted.
Ms. Shirley Davies On Phone To Cooke and Lewis Service
I purchase a sink tap 3663602930174 from B and Q on 19th February. I had it fitted on 27th. I was disappointed to see this morning that the black finish on the tap is starting to chip off after judge a few days. I paid a lot of money for this tap thinking it would be reflected by quality. I would be pleased if you could get back to me with your comments. I am a single lady living on her own and thus any wear and tear would be minimal I paid £87. 00 for something I was hoping to live with for a number of years. I wait to hear your comments on Howe this can be remedied. Shirley Davies
07870391610.
We purchased a close coupled WC with a Cooke and Lewis soft closing seat from B and Q in March of this year, but the soft closing seat is now more of a crash than soft. There are only two of us in this house and we have two toilets anyway so this particular one does not get used that often so we can not understand why it's only lasted for four months. I contacted B and Q to complain that the mechanism is faulty, but they only suggested we could take it back to the store and ask for a discount against a new seat which is not really a satisfactory answer. Where do we go from here please? Thank you.
Shower riser keeps slipping down under 12 month old been in touch with B and Q they say Guarantee is with Cooke and Lewis l have my Receipt have tryed different light shower heads, but still the same thank you. Mrs Morris.