Qoo10 Customer Service Phone Number

Phone Number of Qoo10 is +65-6500-4440, Fax : 65-6735-3487 .
Qoo10 is an online shopping website operated by Giosis PTE Limited. It is a joint venture company built up with eBay. This e-commerce company runs an online marketplace podium for shopping not only in the Singapore but also in the Japan nation. Online Shoppers can do shopping on www.qoo10.sg site for numerous products. Here customers can Buy jewelry, watches, women's and men's clothing, bags, footwear, and fashion accessories, digital and Mobile products, body care and diet products, sports products, home electronics goods, cameras, camcorders, MP3 players, mobile phones, ebook and many more products. Giosis Pte Limited was incorporated in the year 2010 with central office in Singapore and its other additional office are installed in these nations China, Hong Kong, Indonesia and Korea nation.

Qoo10 Customer Support


While facing obstacles, the customers are requited to establish a direct link to get in touch with care representatives. The care officials are clear cut in providing authentic information to expand perception of it's esteemed assets. However, the customers are bound by nothing to make a specific connection through the following given numbers:
  • Customer Care Number: Call +65-6500-4440
  • FAX: 65-6735-3487
  • Additional Contact Numbers of Qoo10: 050-5840-9100 / 021-6061-1200
  • Email Address: Visit qoo10@qoo10.sg

Conveniences Offered By Qoo10


Qoo10 is committed to provide conveniences of meeting expectations online. Qoo10 is commencing operation at global level, offering divergent skin care, garments products at an unbeatable cost. Qoo10 is an distinguished online portal by through people can shop multiple items under one roof in a flash. However, the enterprise is globally responsible for offering predominant products such as:
  • Women's Fashion and Garment
  • Beauty and Diet Essentials
  • Men Graments and Sports
  • Home Appliances
  • Electronics
  • Baby Food

Perks of Qoo10


Qoo10 is authentic in serving conclusive perks of divergent discounted deals, recommends to register an online account while commencing trade via: https://my.qoo10.sg/gmkt.inc/Member/RegisterMember.aspx. The customers are pleased to buy products under specific deals and save more than expected. However, the customers are permitted to decline the steam of expanses at the time of deliver. The enterprise is notable in carrying out timely delivery and takes a proposed time 2 to 10 business days to complete.


Qoo10 Address


The address of Qoo10 is 5 Tampines Central 1 #04-04 Tampines Plaza Singapore 529541.

Qoo10 Email Address


The email address of Qoo10 is qoo10@qoo10.sg.

Qoo10 Website


The Website of Qoo10 is www.qoo10.sg.

Qoo10 Customer Support Service Phone Number


The customer support phone number of Qoo10 is +65-6500-4440, Fax : 65-6735-3487 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Qoo10 Service Center and Qoo10 customer service phone number is given below. The helpline of Qoo10 customer service phone number may or may not be toll free.

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Qoo10 Phone Number Customer Service

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Qoo10 Source of Knowledge


www.qoo10.com/gmkt.inc/cs/nhelpcontactus.aspx
www.qoo10.sg/
list.qoo10.sg/gmkt.inc/category/group.aspx?g=10
www.qoo10.sg

Your Complaint, Suggestion, Complication, Review To Qoo10

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Qoo10 Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. BadSantaxwe CallsOct 08, 2022

Mr. BadSantaxwe On Phone To Qoo10 Service
Hello there. What can i do for you hehe thanks.

Reply
Customer care male
Mr. William Chee CallsSep 21, 2016

Mr. William Chee On Phone To Qoo10 Service
Wwhat bullshit service q10 have now cant even track my item all your customer care know is to answer call back two weeks so stuipd answer now i want answer where is my item.

Reply
Customer care female
Ms. Jyoti Kaushik CallsSep 17, 2016

Ms. Jyoti Kaushik On Phone To Qoo10 Service
Dear Sir/Madam,

I would like to inquire about the delivery status of the order 187910607 which was ordered on 11th Sep 2016. Please call at my HP 9272 9894 to let me know the status. Thanks
Jyoti Kaushik .

Reply
Customer care male
Mr. Shashi CallsSep 16, 2016

Mr. Shashi On Phone To Qoo10 Service
I have ordered of Normal Belt leather under order 187274440 cart no 105014146 dated 04-Sept-16 which is yet to be delivered. Can you please tell me its status.

Reply
Customer care male
Mr. Soo Ah Tiong CallsSep 14, 2016

Order No. 187746780
The full payment has been transferred on-line from my POSB A/C into your DBS current A/C on 9/9/2016 immediately after placing the order. But you refuse to acknowledge the receipt and kept asking for screen shot of the payment. I did not take screen shot at that time because I did not know it was required. If you are willing to honor the deal I am sure you are able to check the payment into your DBS current a/C on that day by the order No. To further your investigation pl check my emails to you Qoo10, payment and also the emails in my Qbox. Thanks.

Reply
Customer care female
Ms. Priya Tangadi CallsSep 09, 2016

Ms. Priya Tangadi On Phone To Qoo10 Service
I want to book Universal studio Singapore tickets. It is showing the price SGD 49 in your website, but when I am trying to buy it, showing SGD67 price. Please tell me the procedure to book the tickets for SGD49 price.

Reply
Customer care male
Mr. Arun Ragavan CallsAug 19, 2016

Mr. Arun Ragavan On Phone To Qoo10 Service
Hello, Greetings
I would like to know the status of my order which was done couple of days ago. I did not receive any delivery date notice. Please let me know by when my order would be delivered. ORDER/CART NO. : 104567028
ORDER DATE : 15th August 2016

MY CONTACT : 86923234.

Reply
Customer care male
Mr. Chad CallsAug 14, 2016

Regarding delivery of sweatshirt with different arms length. Details sent over email to Qoo10cs@Qoo10. Sg and Qoo10@Qoo10. Sg
order number is 183043938
cart number is 104197388.

Reply
Customer care male
Mr. Sujeet Kumar CallsAug 11, 2016

Mr. Sujeet Kumar On Phone To Qoo10 Service
Hello,

I had ordered a tablet Ipad four (Refurbished) today 11-08-2016, payment has been gone from my credit card, but I have not received any confirmation mail or communication stating the payment received and the order details. Kindly help me get the information. I am attaching the transaction slip for your perusal. My Hand Phone - 82988416 /94464878.

Reply
Customer care male
Mr. Steve Keristiawan CallsJul 28, 2016

On july 21st i helped my friend doing payment to GIOSIS PT (Qoo10) with note Q82792098, the problem is that by mistake it was a double transfer which i already checked it to the bank and my money is already taken twice. Could you please refund my money about 3. 465. 000, - rupiahs to my bank account in indonesia, which is BCA, Steve Keristiawan NO 2300970268. For your kind attention, thank you. Steve Keristiawan .

Reply
Customer care male
Mr. John Karamanos CallsJul 26, 2016

Mr. John Karamanos On Phone To Qoo10 Service
I ordered an electronic English / Vietnamese translator from Buyingbuy in Hong Kong, I have sent them four e-mails and have tried to call them twice, but they do NOT answer the phone. I want to know when the device will be delivered, but they just ignore my requests. My order number is 103922189. What options do I have as the device was $306 a very expensive piece of hardware. Please advise, hopefully I wont have to wait another two weeks. John.

Reply
Customer care male
Mr. Siddareddy CallsJul 08, 2016

I order this items my mobile show Qoo10 shipping delivered still i heaven receive
my ordernumber is179108032, 179108033, 178057242, 178056435 still i never recive please tell me details.

Reply
Customer care male
Mr. Neo Wee Yang CallsJun 22, 2016

I would like to open an account to advertise in Qoo10, under N20 Nail Spa, to gain more exposure to the great customer base you have is it possible, how can we go about doing so, . ? Can Call me at 96672353 (weeyang) or 92212025 (Loann).

Reply
Customer care female
Ms. Yoong Kar Lai CallsJun 20, 2016

Ms. Yoong Kar Lai On Phone To Qoo10 Service
Dear Sir/ Madam,
I have purchased e-ticket on 1/6/2016 "payment completed"
When I went to the counter and show the e-ticket, staff there the e-ticket is not valid I already paid for $57 for three adult ticket "Underwater World Sentosa + Dophins Show"
I want refund Please call me back asap.

Reply
Customer care female
Ms. Hooi Shuang CallsJun 19, 2016

Ms. Hooi Shuang On Phone To Qoo10 Service
Hi Q10

I had done a transaction on 19/6/16 with maybank approval code :866985 $7 for Singtel prepaid online top up, but seem like had deducted $7 from my bank account and I did not receive any top up from q10. Kindly check. Thanks,
Hooi Shuang
+65 93547822.

Reply
Customer care male
Mr. Bala Ezhumalai CallsJun 18, 2016

Mr. Bala Ezhumalai On Phone To Qoo10 Service
Hi,
I have been ordered a Gold Li-ion Battery for my Samsung Galaxy Note three on June 9th, but still I'm not received my ordered item, please help for my concern. I have attached the details of my ordered item FYR as a snapshot. Thanks.

Reply
Customer care male
Mr. Tan CallsJun 14, 2016

I am so disappointed today I call your customer care line 65004440 I enquiry about the shipping item and your customer care Officer do not have patient, helpful to listen to me and cut off the call why Qoo10 can Hire this staff do not have patient to listen to the customer feedback. I have buy so many thing in Qoo10. Thank You.

Reply
Customer care male
Mr. Aminul CallsJun 02, 2016

Mr. Aminul On Phone To Qoo10 Service
Hi there,

I just received my order today and found it not working. After fixed the battery and connect to the computer, No light appear and computer indicate install, but not working. Need to exchange with new one. How do I contact the seller and do the exchange?.

Reply
Customer care female
Ms. Cheryl Neo CallsMay 30, 2016

Ms. Cheryl Neo On Phone To Qoo10 Service
Hi payment was completed on 29 May at 1109pm. The amount was $18. 89 )transaction no 000000788358) however I didn't receive any confirmation, but the page prompted to send in another payment. Could you please contact me and advise. Tks.

Reply
Customer care male
Mr. Peer Mohamed CallsMay 29, 2016

Mr. Peer Mohamed On Phone To Qoo10 Service
Hi. We ordered the items until now shipping requested. I think the seller is no responsible. Please you follow up to check. The order number we attached the screen shot. Thanks.

Reply
Customer care male
Mr. Vicktian Mester CallsMay 18, 2016

Dear Qoo10, i have some trouble to shopping in Qoo10. They need me to show my Q number. How can i see my profile and q number?.

Reply
Customer care female
Ms. Kagome Soo Hoo CallsApr 06, 2016

I've make payment for cart number is75609644 order number is93443619 on 24/3/16, but until now I'm still haven't received it. I try message them, but no reply. And i call Qoo10 customer service and they say three days if still haven't received the goods will refund to me. So may i know what should i do now? I'm very angry with this seller. Could you do something with it?.

Reply
Customer care female
Ms. June Tan CallsMar 03, 2016

It's been quite frustrating lately to shop with Qoo10. I ordered five items on two different carts. The amount has been credited and it's even reflected in the credit card statement. Yet the status for all five items remains "shipping requesting" after 50 hours from the time I got the message that "payment has been completed". Some of the items are self-collect meant as a gift to someone. The staff kept telling me they have directed the problem to the technical department and will revert. I have yet to receive any emails that they said they would send. Very disappointing.

Reply
Qoo10 Customer Service Care Phone Number 252090
Mr. Paul Sambasivam CallsJan 23, 2016

I have paid for an item at Qoo10 until today I still haven't receive yet and I have already write feedback three times to the company that is selling the item till now no answer from them, but money they have already collected tru MasterCard payment please update me thanks.

Reply
Qoo10 Customer Service Care Phone Number 250315
Ms. Dian Puspitarini CallsJan 06, 2016

Dear Qoo10,

I bought two wireless mouse on August 19, 2015 from a seller named Webrich in Indonesia. Both have warranty cards for one year. Both of the them are broken now and the MicroPack company needs the purchase proof so I can claim the warranty. The problem is, I do not have the proof anymore because I bought it online and I transferred the payment via ATM to Qoo10. Is there any way I could get my payment proof, so I can ask MicroPack to fix them? My mobile number is +62 812 6110 5278. Thank you. Regards,

Dian Puspitarini .

Reply
Qoo10 Customer Service Care Phone Number 248932
Ms. Sophia CallsDec 23, 2015

Ms. Sophia On Phone To Qoo10 Service
I am writing to make a complaint. It is my third time buy from your company. I am quite happy with your customer service of fast respond and politeness of your staff. However recently, I came across disappointment with one of your employees rude manner when replying my inquiries message. I am sure your employees as whole are well trained as a professional customer service representative in handling phone call or replying message. As you company have a good reputation, you must be concerned about the image of your company, I believe I have done the right thing by passing on this information to you.

Qoo10 Phone Number Customer Care Service
Reply
Qoo10 Customer Service Care Phone Number 247356
Ms. Edwina CallsDec 09, 2015

Hello Qoo10, This is my last time lasing with you. Until now I still have not receive my three shelving. Please refer to the photo that I have attached and get back to me before 5 pm today. If you still insist that I contact Qxpress then I would want my money back. I have already contacted the courier, but they are not able to deliver between 9 am and 10 am on Sat morning. Other days, I will be home only after 9pm. If this the case, I will go to the Police if no reply from you.

Reply
Qoo10 Customer Service Care Phone Number 244576
Ms. Maria Din CallsNov 12, 2015

Ms. Maria Din On Phone To Qoo10 Service
HelloMy Nutri bullet is not working after only using it less thn 10x. Altho I bought it on July two, I was away. Hence didn't use it. The base sounded like there is something loose inside. It must be a fake NutriPlease help.

Reply
Qoo10 Customer Service Care Phone Number 242925
Ms. Angela Asumo CallsOct 26, 2015

Ms. Angela Asumo On Phone To Qoo10 Service
Please kindly verify my payment. Till now system still shown payment pending. I have make payment yesterday night. Once you response to my email, i will send you the picture prove of payment.

Qoo10 Phone Number Customer Care Service
Reply
Qoo10 Customer Service Care Phone Number 242681
Ms. Serene Lee CallsOct 23, 2015

Ms. Serene Lee On Phone To Qoo10 Service
I have an unpleasant encountered with one of my order (track order: 149466481) which I have paid $35. 60 for heel sneakers. At first, it was my fault of ordered the item wrongly due to their confusing product code. I have explained the incident w/ seller and they said exchange is possible if I paid the shipping costs of $8. 80. I agreed and paid. However, item delivered is a dress instead of shoes I wanted. I told the seller, but he asked me to check with shipping side. How to check with shipping side if I do not even know who is in charge in the first place?I told the seller (Timenj) that I didn't received the shoes as promised for exchange under the quoted shipping track numbers. The seller ignored my email and sent me an email full of Korea or jap language which I do not even understand So now is I just wanted to know are they changing the shoes for me as promised or no?I would really appreciate it if your side can help me solve the issue. Thanks.

Reply
Qoo10 Customer Service Care Phone Number 241948
Mr. Tan Kian Haut CallsOct 15, 2015

Hi I am not happy about the Qxpress delivery services, on 11-10-15 I buy a pair bata shoes the shipping on 14-10-15 order number 154570949, i check on MY Qoo10 Tracking date today 15-10-15 they will delivery to me, but I wait until now the delivey no come, Tracking no SGSG3413803, from now I will never buy anything under Qxpress delivery services, the Qxpress customer not helpful this is my complaint. Singpost service better than them. In simgapore local aslso must take xo long to received the item. Thank You.

Reply
Customer care male
Mr. Shahul CallsSep 28, 2015

Mr. Shahul On Phone To Qoo10 Service
Hi last week I brought S4 phone. But this phone number support Singapore singtel service. Means can not receive any incoming calls.

Reply
Customer care female
Ms. Irene Tan CallsSep 25, 2015

Ms. Irene Tan On Phone To Qoo10 Service
This wed they sent my seven led haze to my house at 12 plus. Am not around at home. I did email the seller and tell them that i change my hp no to 8111 8700. My order number is 152902261 can you help me to check see wheher today can the delievery man sent me my items today. Can you get back to me at 8111 8700 (Irene) as soon as possible. Thank u.

Reply
Qoo10 Customer Service Care Phone Number 229858
Mr. Sagar Admane CallsJun 08, 2015

Mr. Sagar Admane On Phone To Qoo10 Service
I have ordered a Samsung Note two on 26th May I read the delivery will take two to three days. But until now i haven't receive the item yet. Cart No- 95042763Even after repeated follow up no positive response. Disappointment.

Reply
Qoo10 Customer Service Care Phone Number 227591
Mr. Deepu CallsMay 07, 2015

Mr. Deepu On Phone To Qoo10 Service
This my order number 144554214, i hereby request you to make a note that i have been charged double for this order as the 1st time i paid resulted me in a pop up issue, and so i paid it again, and when i checked my transactions with the bank the money has been deducted twice, i kindly request you to please take care about it and make necessary refund, i would be thankful to you if you do it as soon as possible. Thank you.

Reply
Customer care female
Ms. Jenny CallsApr 09, 2015

I bought over $400 of items from Qoo10 for the purpose of 10% Qpoints rebate. Couldn't find the link to click to apply for event so thought that it's auto-generated. End up calling and emailing them, but they just simply keep saying that i do not meet the term and conditions. I felt damn CHEATED I really did spent that amount for the qualifying period, so why can not they just help me by crediting me the Qpoints.Being loyal customers and buying so much rubbish from them is really nonsense .

Reply
Qoo10 Customer Service Care Phone Number 222610
Ms. Jane Ng CallsMar 21, 2015

Ms. Jane Ng On Phone To Qoo10 Service
Can I request q0010 not release the payment for this seller. Order seven items, but only one item received. Send message to seller received no reply. Cart numbers 93497194 seller - Reaphie. Thanks.

Qoo10 Phone Number Customer Care Service
Reply
Customer care female
Ms. Tia Sarah CallsMar 05, 2015

Ms. Tia Sarah On Phone To Qoo10 Service
I have ordered a xiaomi note 4G on 28th February I read the delivery will take two to three days. But until now i haven't receive the item yet.

Reply
Customer care female
Ms. Leyn CallsJan 11, 2015

Hi can you help me check, I've purchased 1pc Babyliss Miracurl Iron and one for one Lenovo power bank last four 15th of January and paid it through dbs ibanking on the same day. I keep on checking the status of my order its still "payment pending", but i check my bank transaction history it was deducted. Now i check the status of my order again and it was cancelled may because the payment expiration due already. What will happened to my money and my order can you help me on this? I have been trying to email qpost and other Qoo10 post, but no reply. Can you let mw know and contact number to call for a help desk/ customer assistance.

Reply
Customer care male
Mr. ramu CallsDec 25, 2014

ramu On Phone To Qoo10 Service
Dear sir/madam, My name is ramu, my q0010 Id is vams7327,I booked iPods in your online shopee, q no. Is Q03698702,I deposit the amount of 48rm in your a/c no.8000313171,at cimb bank, subangjaya... So please send my order to my address... Thanking you.

Reply
Customer care female
Ms. Yolani CallsDec 22, 2014

Ms. Yolani On Phone To Qoo10 Service
I need to know if my order already arrived in Singapore. I ordered it last five December 2014 and until now I did not receive it. I need the item very urgently by 23rd December 2014. Please let me know any update about this. Tracking No. USSG111558.

Reply
Qoo10 Customer Service Care Phone Number 207621
Ms. Choo Geok Chin CallsDec 16, 2014

Ms. Choo Geok Chin On Phone To Qoo10 Service
I bought something at Q001o sg, but i canceled it about 2 month ago. Still no answer, so what can i do?i need money back as soon as possible.

Qoo10 Phone Number Customer Care Service
Reply
Customer care male
Mr. Lam CallsDec 05, 2014

Mr. Lam On Phone To Qoo10 Service
Have not received the balance items,, but it's showing delivered. I just received 1bottle of the stock, it should be bottles foc 2bottles. How come like this. I purchased this item nearly four Months (August 2014),, but still not deliver to me please explain the reason otherwise can you refund my money. My order number 21219401 please check and reply my email ID Lamcheeyenn@gmail.com.

Reply
Customer care male
Mr. Lam CallsDec 05, 2014

Mr. Lam On Phone To Qoo10 Service
Where is my balance stock for delivery info: taqbin/120011114444
How many month i need to wait. No any responses. I pay it at September 2014, i just received one time stock at October 2014. Should be 6bottle foc 2bottle, but until now i just received 1bottle. Now is dec2014. Ur are big lie.

Reply
Customer care male
Mr. Mahendran CallsDec 04, 2014

Mr. Mahendran On Phone To Qoo10 Service
My order still not received more than three month. Order number 46813030 and 46813031. Cart number is 90158212. My friend order for us. Order person send mail to you, but your side not response. So i sent mail to you.

Reply
Customer care female
Ms. Jean CallsDec 03, 2014

Ms. Jean On Phone To Qoo10 Service
Why is it that I can not seem to receive coupon that were gifted to me over a few occasions? A pop out box says that I cannot receive more than one coupon a day. But it wasn't so. I need to use the $10 coupon that were gifted to me to purchase items soon.

Reply
Customer care female
Ms. Jean CallsNov 11, 2014

Ms. Jean On Phone To Qoo10 Service
I ordered 4 1 PC socks, but the seller, CICI'Lin delivered one pink blouse instead. My order number is 48299414. I sent an email to the seller three days ago, but she did not contact me for an exchange. Please get her to contact me for an exchange or do a refund as soon as possible.

Reply
Customer care female
Ms. Haripriya Harish CallsNov 11, 2014

Ms. Haripriya Harish On Phone To Qoo10 Service
I have purchased the product 2014 New Magic Hair Leverag Instant Curl Perming Roller Curler Spiral Curls/Temporary hair colour.
Type is SPIRAL CURLER( S$1) from your site on 2nd of November 2014. On checking the status now it is showing the item is delivered. But still i didn't receive my product. Please consider this and resolve my issues as soon as possible. Regards,
Haripriya H.

Reply
Customer care male
Mr. Macaptai CallsNov 08, 2014

My item status remains "pending Payment" although paid and verified payment within given period. Today checked that item was cancelled. For the past two days, i tried to contact Qoo10 customer service, but transferred to voice message. Logging inquiry by mobile apps also failed. How do get my money refunded?

Reply
Customer care female
Ms. Beatrice CallsOct 20, 2014

Ms. Beatrice On Phone To Qoo10 Service
No followup from qoo10

I called the customer service hotline on 14 October 2014 around ten in the morning to feedback of non delivery of items i ordered from "della stella". My cart number is 90310095. My call was answered by a male officer whose name i did not take down. I specifically mentioned that the seller changed the status from on request to delivery on the same day without sending the items. He said he will escalate to his team leader and i will be contacted within a week. Today, 20 October 2014 at 4. 30pm i called qoo10 again. This time ms madin answered my call. I was informed that my case was not transfered! i am very upset at how your staff deceived me. I do not want to wait for another week only to find out again that i had to repeat my reasons to call again. Ms madin has given me the transfer case no "249769" and i am to expect an answer within two days. I really hope to resolve this issue. Please call or email me back
regards beatrice.

Reply
Customer care user complaints