Viagogo Customer Service Number Delineated Here With Complaints and Reviews
I have booked two events by Viagogo, both confirmed and payment processed. Then l get two messages about a refund payment and nothing else. No reason and no explanation. When l try to go onto the website for more info l cannot as it rejects my (valid) password. I ask to reset password and they tell me a message goes to my email address (also verified with them) and nothing appears
To say l am unimpressed is an understatement. Order IDs 12939285 and 13039947
I kept ALL the emails confirming the bookings
What is going on?.
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We ordered two British and Irish lions tickets for Wellington and my account for Viagogo says they have been delivered, but they haven't. We then rang NZ post and Couriers and they said the tracking number is not a valid tracking number and hasn't even been scanned into the system, yet I have got an email from Viagogo saying it had been shipped four days ago via NZ post -Courier. We need these tickets urgently now as the match is on Saturday this week.
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Ms. Filomena On Phone To Viagogo Service
We haven't received our tickets and the website says its delivered.
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Ms. Sara Denny On Phone To Viagogo Service
I purchased two tickets for the take that concert in norwich on 15/06/17. I was distraught when i sat down in my designated seats to find we could only see half the screen. The tickets were very expensive and we were dependant on the screen as we were so far from the stage. My order was 8051459. I paid 223. 29 for two tickets that had a price of £55. So very dissappointed with the seating and feel very let down.
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I purchased two Midnight Oil tickets to the Sydney Domain Concert on Saturday November 11 2017. $643 was deducted from my MasterCard account on 27 February 2017. I have received no order and my Viagogo account is not showing anything about having purchased these tickets.
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Mr. Howard Farrall On Phone To Viagogo Service
I purchased tickets for Richie Blackmore on 22/06/2017 and the show has been cancelled and would like to know how to get a refund? My order ID is 8995838.
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Ms. Ms M J Hussain On Phone To Viagogo Service
Hello
I bought a ticket online for Mark Lanegan, The Garage, Glasgow fro Tuesday 20th June, 2017. I paid £92 in total. I haven't yet received my paper ticket. I intend to go to Glasgow a day early and am quite worried that that my ticket won't arrive in time. I have noticed that people I know on social media have already received their tickets bought from other agencies. I would be grateful if you could let me know when I should expect my ticket. Thank you. PS I'm sorry I can not accept text on my mobile; only calls and voicemail 07804819696.
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Ms. Jane On Phone To Viagogo Service
Just letting you know that as I haven't been able to contact you in any way to cancel my transaction with you or sell my tickets I have had my bank cancel payment to you and reported the incident to the fraud people. My card has been cancelled to ensure no further money can be removed. I was flawed at the total amount taken from my account which is not what was first mentioned and done in such a way that you do not find out till after all transactions are completed and is sent in an email. You are very deceitful and having read so many damning and negative reviews about your company now know why you do not want to be contacted. Will be definitely be letting the public know through social media that they need to steer clear of you. Extremely unhappy customer.
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Mr. Cesar Pena On Phone To Viagogo Service
Hi
my name is Cesar Pena i got two tickets for the world cup 15291732, game in June 16
i want to know when you gonna send me my tickets, cause i hace to buy the air tickets and i need to se the hotels too
so pleaselet me know soon.
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Why do not you have a contact phone number for new zealand customer so they can talk to some one here. I have purchased ticket for the ed sheeran concert on 29 March 2018 at dunedin, but due to the very bad publicity about Viagogo i want to be able to confirm the tickets i have are genuine.
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Mr. Paul Bettinelli On Phone To Viagogo Service
Hi
My name is Paul and I live in Brisbane Australia
I purchased two Ed Sheeran tickets for the concert through your site on the 4th of June and paid $716 for them at Suncorp stadium and have never received the confirmation or the tickets and believe it to be a fraud so I would like to know how to get a refund as the concert is on next Wednesday the 21st of March and I would like the money back as soon as possible so I can buy some legitimate tickets and attend this concert as they were purchased for my wife's 40 th Birthday
Regards
Paul.
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Mr. Liem On Phone To Viagogo Service
I could not log-on to my account any more and I do not know why. And I am trying to contact you several times, but unsuccessful. I also sent in my request for reset my password, but you never reply for an answer. Please double check and resolve this problem as soon as possible or you can send me a temporary password if there is necessary. My email is Xticketsale2@Gmail.com. Thank you for your help.
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Mr. Edita Robertson On Phone To Viagogo Service
My name is Edita Robertson i bought tickets to World Cup /Rusia
For six tickets i was charge 3, 500 dólares and when i got to the stadium the price was $160 dollars an the seat was all the way far away from the field, very unhappy i was over charged and i need more information about it please contact me by email Er5618@msn.com. Telef 718-6830475 very very unhappy ir need an email with the purchase amount of tickets and why they overcharge price one ticket $160 was charged almost $600 each ticket please explain this and send me email of the prices and amount of tickets, my bank statement shows that I was charge 3, 500 and I bought six tickets for the game Oeeu Denmark, thanks respond ASAP.
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Mr. Robert Terrell On Phone To Viagogo Service
Hi my reason for contact is not a complaint, but concern. I’ll be traveling back east and bought tickets for a Phil Collins concert on October 9th. We get into Boston that day and aren’t really staying in one place to get mail. Can I have them sent before I leave on October 1st? Thank you.
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Ms. Joanne On Phone To Viagogo Service
I want to delete my account and cannot seem to do so. There are no purchases or sales pending. Don't tell me to go to the website - you just go round in circles. I want to speak to somebody please to sort this out.
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Ms. Annette On Phone To Viagogo Service
IN SEPT I PURCHASED three SEATED TICKETS FOR JACK SAVORETTI CONCERTAT INDIGO. O2 FOR £216-15. WHEN RECEIVED TICKETS FOR DOWNLOADING NOTED NO SEAT ALLOCATIONAND STANDING £25 CONTACTED YOU VIA EMAIL AND WAS ASSURED OF SEATS
ROW REAR BALCONY ON ARRIVAL NO SEATS ALLOWCATED ALSO SEATED TICKETS WERE £45 EXPLAINATION/REFUND WOULD BE NICE.
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I have not received my tickets for the Lions vs Hurricanes match You have sent me an email to post them on to the Buyer by Wednesday 31st May. WTF is this? Is this another scam of Viagogo to rip me off by $300.
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Ms. Sally Teo On Phone To Viagogo Service
Refer my order ID number is12730289, Shawn Mendes Dec nine, The Star Theatre Singapore,
Kindly advise when the ticket will deliver to us. Hope to hear from you
Thanks.
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Mr. Paul Patterson On Phone To Viagogo Service
I recently purchased two tickets to Ed Sheeran at a purchase price of 251 pounds for two tickets. I was billed for double that amount for two tickets. This was not authorized. Can you call me to confirm price and tickets order number 1261581 refers
My contact number is +61 418804256.
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I bought tickets for Cirque du Soleil that were listed as $109. 33 each on the Viagogo website. Then they added a horrendous $70. 63 to the $218. 66 cost of two tickets for fees, GST etc. My wife particularly wants to see this show so I paid up. Now I have the tickets and I can see they are for $76. 73 each, *including* GST. I feel conned. This firm is nothing less than a bunch of ticket touts and, surprise, surprise, one that makes it almost impossible to contact them
Now I'm feeling very silly as I recall reading about this scam in the Herald a short while ago.
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Mr. Sameer Vashi On Phone To Viagogo Service
I have booked tickets for the cricket matches in london on 4th 8th and 11th June. I need to speak to someone at your end urgently regarding the same. Kindly provide correct phone numbers or ask someone to call me as soon as possible on +919821029174.
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Mr. David Stevens On Phone To Viagogo Service
Re: order number 8921606. On 28/01/17 you emailed me to confirm that I had been allocated two tickets for the Edinburgh Military Tattoo in section price level six, row two for the price of £99 each. When the tickets arrived on 14th April they were in block 16 row Y and priced at £35 each and they had somebody else's name on them. These are not the tickets I purchased and I demand that you refund my money immediately. Yours faithfully'
D J STEVENS.
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Ms. Leanne Hooper On Phone To Viagogo Service
To whom it may concern, I am writing to you following the purchase of concert tickets to the Ed Sheeran concert on 10/03/2018 at Etihad Stadium, order number 12574713. I am wanting to cancel this order and receive a full refund as I have great reservations about their authenticity. I have tried to access the 'resell your tickets' option on the website however I am unable to proceed with this option as your website will not allow me to do so. I would appreciate this request being fulfilled. Regards Leanne Hooper 0447782899.
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Would like to talk to some one from Viagogo Please as I have questions in regard to tickets I purchased I live in new zealand.
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Mr. William Rodriguez On Phone To Viagogo Service
I purchased tikets for the world cup. They do not tell you about the extra charges until to finish the transaction i like to get a refund. My phone 201 6402427.
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Mr. William Rodriguez On Phone To Viagogo Service
I have just purchase a ticket for the world cup. They never post the extracharges until you hit the complit payment. I like the refund. They list phone s that are not customer assisted.
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Ms. Sheralene On Phone To Viagogo Service
Afternoon,
I ahve been in contact for ver a month, with regards to My Katy Perry tickets purchased for SA concert. However, I purchased them on impulse, tried to email you immediately, and at the same time, I ahve been emailing you. I am looking for a refund,
1) I ahve not tikcets
2) I cannot resell if I do not have the actula tickets
3) Your price is = 399GPS = ZAR7000, and I can buy them here for R600. 00
4) No where on your website, did it say that there was an age limit. Please I desperatly need you help and assitance. Regards.
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In the month of August 2017 I purchased two event tickets for and I then sold those tickets and I received confirmation that the tickets were sold however, I have not received my refund. The most frustrating part of this circus is that, one has no personal contact with these people (Viagogo) even the contact telephone numbers that are listed on their (Viagogo) website are non existent. On the 23/08/2017 I received an email from Viagogo confirming that the tickets were sold, but up to this stage I have not been paid my money back.
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Ms. Pamela On Phone To Viagogo Service
Hi,
I purchase tickets for the world cup and i do not hace the ID number to get my fun id. The tickets do not have my name. I can not find a phone number to call. Its very obsessing this situation
917-476-0452
pame. Orr@gmail.com
please call me
or send me the for the fun ID
and let me know whyyy my name is not on the tickets
oreder ID: 14876317.
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Mr. John Eaton On Phone To Viagogo Service
I am due to see Billy Joel in Dublin in ten days, I have not yet received tickets although I paid in October 2017, can you advise me when they will be sent
John Eaton .
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Mr. Raleigh Ziklesnick On Phone To Viagogo Service
My Granddaughter Noa Many Levi booked two Tickets for Fat Freddy's Drop
Ref Order ID 10506933
For June the three 2017 in London
She was under the impression that you were the official Site for the two Tickets
£38. 50 she was RIPPED OFF FOR £184. 67
When she should have been charged as the other Sellers were £90. 50 including
Special Delivery
I expect the REFUND for at Least £90. 00 back to her Credit Card ASAP
Sincerely Raleigh Zilesnick.
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Mr. Ajit Bhagwat On Phone To Viagogo Service
Please let me know the status of my order number 8810813 (Champion's trophy cricket match on 4. 06. 17)
Thanks.
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Mr. Marcelle Segal On Phone To Viagogo Service
Hi,
I bought two ticket as surprise birthday present to my husband 70 years old - Real Madrid vs Sevilla (Order 11503422)
and my son. They are going to flight 13. 5. 17 morning
I need the tickets before so i can print it to them. Please do all the best to send me the tickets on 12. 5. 17
Thanks
Marcelle Segal
marcelle. Segal@hp.com
972 52 4745419.
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Ms. Kira Brinkkötter On Phone To Viagogo Service
Dear ladies and gentlemen,
I ordered in December 2016 two tickets for the The Kooks' Concert on the 13th of May, 2017. Till now I did not receive the two tickets. I have to receive them on the 10th of May, 2017 to the following address, which is also listed on your website. My booking code is: 8384729
Delivery address:
Kira Brinkkötter (H13)
Ferens Hall, The Lawns, Harland Way
Cottingham
HU165SQ
United Kingdom
As already mentioned in different emails and on your website, I am leaving to London too early and therefore get them (latest) on the 10th of May. Please make sure that you send both tickets to my delivery address. Thanks in advance.
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Mr. Malcolm Tyreman On Phone To Viagogo Service
DO NOT BUY FROM THIS COMPANY. DO NOT BUY FROM THIS COMPANY. DO NOT BUY FROM THIS COMPANY. DO NOT BUY FROM THIS COMPANY. DO NOT BUY FROM THIS COMPANY .
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Ms. Janice M Fusi On Phone To Viagogo Service
Hello, I recently purchased three tickets for Andrea Bocelli for 12/3/17 in Detroit, if I remember correctly seemed I found something on your website that indicated we would receive "souvenier tickets", when the tickets arrived they were nothing more than a simple computer printout that I could've downloaded/printed myself, can you assist? Thank you.
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Hi
I have tried on numerous times to get in contact with Viagogo about being locked out of my account and am unable to access tickets. I have received an email from Viagogo staff member has informed me account has been closed. I have asked if I can provide proof of purchase with no response. The concert will be happening shortly and I am beyond stressed at the thought of not being able to access my tickets. I have even emailed and asked can they be posted out seeing as though I have paid extra for this service. Yet again no response.
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Mr. Gerhard On Phone To Viagogo Service
Useless company. Never said before I bought the tickets that it is standing tickets. After payment it showed that the tickets were standing tickets. I cant stand for 90 minutes and now they refuse to give back my money. SA vs England - Newlands 23 June 2018
Biggest scam I have seen. Will never use them again and warn all my friends about this.
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Ms. Laurel Howes On Phone To Viagogo Service
Good Morning,
I purchased tickets to see the Neil Diamond concert on the 16th November 2017. I paid a total of $785. 05. As you are aware his concert tour has been cancelled. I would like a total refund urgently please. I was hoping I would have received it by now. My mobile number is 0448 445 543 and my email address is: laurelhowes@bigpond.com
Please let me know when I can expect this full refund. Kind regards, Laurel Howes .
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I purchase two tickets for NFL London order 13906211on Viagogo. Never receive the confirmation email. The website doesn't let me log in to send customer service email. Please someone tell me what is going on? Please contact me.
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Mr. Kenneth Jewett On Phone To Viagogo Service
I order snooker tickets on my credit card two weeks ago. Still has not charged my credit card. No response at all.
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Mr. Denise Iannuzo On Phone To Viagogo Service
I have not received my tickets from order number 8581821 two tickets to Jimmy Buffet. It said it was delivered on February 2nd. I had sent multiple emails with no response. I called and was sent to another number 877-9840170 and it was Cox and was a run around. I am frustrated, they were hard coopy tickets I spent $400 in total for can I get them electronically?.
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Ms. Rita H Scaff On Phone To Viagogo Service
Dear Srs,
We bought the Andrea Bocelli's ticket from your website. As our country is a little bit complicated, we called the responsibles from "Dancar Marketing and Klassics music management
" and they said that your company is not allowed to sell the ticket. We would like to know if we have to concern about it, if you have the permission to sell the tickets, because we paid a lot for the diamond area. I appreciate your prompt reply.
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Ms. Rochelle Noble On Phone To Viagogo Service
Re: order number 14807455
I have not received my ticket to Australian Open for the 25th January. Please advise when this will arrive.
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Ms. Amanda Hunt On Phone To Viagogo Service
I purchased two adult tickets for the one day in Brisbane, but on the ticket it states two child concession tickets and the incorrect name is on the tickets. I'm about to complain to Aust Cricket about this if it is not sorted asap.
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I unhappy with several aspects regarding tickets purchased for two sports events in South Africa. I have tied numerous times to get may password reset and have not received any emails from Viagogo with a new password. Please contact me or at least send me a default password to enable me to communicate with Viagogo?.
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Mr. Kamil On Phone To Viagogo Service
Hi. I have got a question. Where we can download tickets on a game Poland-Kazakstan? my order 8915154.
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Mr. Les Wickham On Phone To Viagogo Service
Complaint; one, Your web site for rugby tickets in New Zealand is miss leading, It gave me the sense that it was the "offical" sales site. two, I have received two different tickets, which one is legit?
3, No human being to answer questions, or an on line option with out going through a lengthy process to find how a complaint can be made. four, The process he made me feel like you are scammers.
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Mr. Ian Keith On Phone To Viagogo Service
I would like to know how much I would get back if I gave back two tickets for the legends concert in Glasgow on 13th October 2017 which I purchased from you at a super inflated price.
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Mr. Ryno Swanepoel On Phone To Viagogo Service
Hi I booked tickets for the All black vs South Africa in Wellington. The confirmation of payment showed $521. 00, but you deducted $770. 00 out of my bank account. I just received the tickets and it shows $80. 00 per ticket. Can you please explain why i was over charged about $450. 00 for this tickets. I understand that their is booking fees involved, but this cant be $450. 00. I am willing to pay the $521. 00 so please credit my money back into my account immediately.
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